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How I can add people while restricted in email requested?

noman_ahsan
noman.ahsan
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April 17, 2024

I want users outside of my Jira Service Management project to create requests via email, even when customer permissions (channel access) are restricted, how configure an email channel to allow such requests?

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Nikola Perisic
Nikola Perisic
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April 17, 2024

Welcome to the community @noman_ahsan 

You would need to go to project settings -> email requests -> three dots -> Manage allowlist, and enter all of the domains that you want to allow to raise the email requests

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