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Jira Service Management
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Okay, so we have a few different types of requests that come into our JSM. These are processed by Jira Automations, before the team ever gets to them. However, not all of the tickets will have automa...
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Quisiera consultar sobre el proceso de importación de incidencias. Necesitamos migrar toda la información que tenemos en monday hacia jira, pero al hacer la importación, ya sea “masiva” o “uno a uno”...
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Hi, We have one product, delivered to many countries. Our support teams works in one JSM instance, in one project - product A. When user add ticket via one multi language portal, then have to choos...
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Hi, can I receive notifications when tickets that include specific keywords are created, like the task name I'm waiting on? I only want notifications for that particular task, not all tasks in my pro...
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Hi Community, question related to when you are changing from issue type to another within the same JSM project. It can happen that customer choose the "wrong" issue type and therefore the agents ...
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Issue Summary Deleting an issue's comment referencing an attachment deletes also the attachment even though the attachment is also referenced from issue's description – resulting is data loss a...
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I am trying to understand the inner workings of Jira for a work project. I am trying to understand why some tables have an AO_ prefix and ther tables have a more meaningful name. For example Custom F...
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How do we enable custom fields in the Customer portal viewing request?
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recently updated to Jira Software 9.12.2 - report search issues Since we updated Jira we have had issues with reporter name searches being sporadic. Normally we just search name and it pulls ...
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Good afternoon! I've been looking for and tried various proposed solutions to similar issues but to no avail. I've set up a series of automations that log the date/time a specific label is ...
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Hello everyone, this is my first post here. We are evaluating Jira Service Management (JSM) for asset management to replace our existing solution. Please correct me if I'm wrong, but as I under...
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Hi all, Is there a way to create a "gauge chart (or something similar)" without paying for an extra add-in/add-on in jira? I've been creating a dashboard that we share with our customers to report ...
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I dont know why cant change data residency
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Hi, At the ICT Service Desk we have set up Microsoft Bookings to give people the opportunity to make an appointment themselves, for example to replace their Laptop or Telephone. Replacing a lapto...
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Hello, Im using Similiar Request feature for Linking Two issues Generated from System with Coming Time Stamp, and Going Time Stamp. Two Tickets have mostly same Description, with Difference...
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I want to translate my Service Desk from Swedish to English and then disable the Swedish language. I am talking about adding a language, setting it as default, and then disabling the current languag...
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Hi All, We are copying attachments between the software and JSM projects. The attachments are copying successfully between the projects. Agents are able to view the attachments from agent vie...
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I am trying to save widget, but after clicking on save button I have issue: We can't save the widget right now. Try again in a little while. I was trying with recommended settings, etc. but n...
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Hello How can I add user to Jira Service Management project as a team member (not customer) but make available only 1 organization for the user?
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I am working on setting up the JSM DC instance for ITSM project. Within a project, there is a need to create a form within dynamic fields. In the cloud i can create such forms for customers, however...
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Hi all, We're trying to configure a few automations for our team managed projects and whilst doing so, we've noticed that the Request Type field isn't pulling through to the issue as a standard fiel...
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Hello there, i opened a new project, (ITSM) what i need is to create a database of cutomers and to be able to assign them issues (not vice versa) How can i do that in Jira Service Management cloud?&...
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Hi everyone, I am actually using Assets REST API with Oauth2 for authentication. I succesfuly get a code that i exchange for a bearer token and everything works good. I can make quiet any...
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Hello, Has anyone created a custom SLA for First Business Day Resolution? Idea is to capture how many % of tickets were resolved in first 24 hrs since ticket was created. Regards, Kamlesh
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Hello, Is it possible to set a new feature request visible to everyone in the organization without the need of adding a person to "shared with" in order for them to see it?
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Atlassian Community Events
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| 35 | |
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| 13 hours ago | ||
| Tuesday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |