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Jira Service Management
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Do we have option of restricting the jira service management on Mobile phones and Create a policy to access accounts only based on IP restrictions
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I'm looking for a way to capture and report the time Eng resources are getting pulled in to assist in resolving ticket/incidents. I created a form within the ticket to capture name, dates and t...
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Hi all, is it possibile to add the parent issue key within the summary of a subtask that is created through an automation? I tried this automation but it doesn't work: Could you help me? It w...
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Hi all, Just looking into some Automation for our Service Requests to change the summary field (subject). I've managed to use the 'COPY' option bring in a certain field But I'd like to add...
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this issue is recently happened and not yet solved see the words is correct eventhough it is showing red line can you please help me to look into it
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grace-periode : JSM renewed with wrong plan -> assets back available when we upgrade back to premium
Will asset objects be removed if you accidentally downgrade to JSM Standard and then upgrade to JSM Premium a few days later? Situation: Due to an error in the annual renewal process, the JSM subscr...
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When an issue is raised in JSM, I would like to automate the linking of HubSpot objects in my HubSpot account, based on values in the JSM ticket. For example, if a ticket is associated with a particu...
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Hi all, I'm looking to tag users in my automation rule that comments on issues that have not had a response for X days. I need to tag both the reporter and the requested participants. I am usi...
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Hi, My question is the following. I would like to play around with automations, reports and WorkFlows. However, since I am too new to Jira to be doing in randomly without any supervision, I figured...
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Hi, We are using Jira ServiceDesk since many years (now Jira Service Management), manually supported by a knowledge base in Confluence where our ServiceDesk personnel and end users manually search t...
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Hi All, Do someone knows the logics that displays the list of users than can be added to the chat in the 'Participants' fields of the 'Create Teams chat or meeting' window? What if you have...
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As per Atlassian documentation, APIs should be sending "Retry-After" header during 429 Error throttling scenarios. However, upon testing we have figured that, asset endpoints like say https:/...
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Hi, we are moving our customer service projects form Jira Software Server (software project) to Jira Service Management Cloud and now ran into the problem that we have to migrate the internal commen...
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How can we copy all the custom fields and schemes from one Jira org to another? Do we have an API for this ? Or in the absence of an endpoint, are there other performant ways to achieve this ?
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Sorry for bothering, please help me clarify via raising ticket by sending mail. We use JiraSM for handling query for system trouble or operation. And user do not like to populate their query ...
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Hi there ! I am considering using assets to manage our licences inventory. I am trying to set up a notification, using automation, to send an e-mail if a licence is about to expire and need re...
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There are two atlassian users in my organisation who are not recieving verification emails from atlassian, but this is not the case for some accounts within the same organisation. I have only tried d...
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Hi Community, we are having multiple organizations (products) within our company some of them being test environments. For the test environments we do not want to send out notifications to user w...
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We´re facing this problem, maybe someone has an idea or there is a best practice... A user has an idea for a new product feature and creates a JSM-ticket for this new feature. The JSM-ticket is beei...
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Hello, We have an SLA where: It starts when an issue is created. It's stopping when a resolution is set. The goals are a bit different: If field Type = Web the goal will be 1h If fi...
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Hi everyone, new here. Sorry won't be able to provide any screen shot but I can describe it as simple as possible. What I want is to only show the Clients based in certain location. Is that possibl...
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As the name suggests we have two groups in our Service Management Project. For the one group, If a member becomes the current assignee of an Issue in the project they should get all notifica...
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Hello , I'm jira service management admin, for an audit, I need to know where our JSM data is stored (countries), including backup sites. where to find this information? Thank you.
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Hi Is it possible to make it some simple way that I have in jira Asset value Jira, Bitbucket, i take this value into customfield. Jira can do it simple. Now i have in Asset Jira extra line what give...
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Hi Community, We have a requirement where, We are maintaining list of attributes in Hierarchical manner to inherit attributes in child from parent. But we have some unique attributes in every chil...
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