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Jira Service Management
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I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the com...
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Hello all, I am trying to create a report in Jira Service Desk - based on user details. We have pulled in extra details with the user from our IDP (identity provider like Okta) - things s...
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Hi dear Colleagues, Can you suggest any add-on, that provides possibility to have custom banner with HTML script, like https://jibrok.com/docs/message-field/overview/ this plugin for Jira Clo...
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Hi there, following situation: I have a group-picker field and want to send an email to the group when the field has changed. I know how to do this via automation. But: The email does not go to the...
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As of yesterday (5/2/24) I have noticed that just on my laptop when scrolling down to the bottom of the page, there is an additional white space that shows a gap of nothing but just white blank space...
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I have an automations that uses a JQL query that looks like this: {{issue.Selection Field.value.toUpperCase().abbreviate(8)}} It works absolutely fine. However, it ends up leaving the "..." at th...
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Hi Community, We have a lot of configured scheduled Assets imports running everyday several times due day If we need to disable them temporarily - we would like to avoid going through dozen of Obje...
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how to capture the specif text from Email (Descrption to Custom field using Jira automation example: Weekly check completed with faults: Room: STA Meeting Room Location: Stalli...
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Hi, we have an issue with Assets. The loading of the object view of one certain object with a lot of relationships to other objects throws an error. We can see all (other) data of the object, but th...
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Originally, I was trying to automize Opsgenie alert linking to JSM incidents, following this guide: Auto Link Alerts to Jira Service Management Incide... - Atlassian Community The final step ke...
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Hi, I need to create automation where approved ticket starts automation where the filled out form from the ticket is attached to outgoing email.
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If I rename an Organisation in a Service Project, will I need to update any filter where that Organisation is mentioned, or will Jira just auto update them?
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I am trying creating dashboard in JIRA where in i am not able to find Affect Version value in x or y axis. I need this value to create the graph in dashboard.
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Dear Colleagues, we figured out, that when adding a comment in jira + setting the status on Jira from Status X to another Status, only one automation rule can be started, the second automation rule ...
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hi there, whenever we send mails from Ahri.org, we get a bounced e-mail feedback. i have performed a message trace and our smart host Mimecast is delivering mails to Jira ...
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I had just started exploring JSM and came across the article below about Team Operations. I would like to use the feature, but I'm not able to find the 'operations' option following the instructions ...
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I Have 5 Types of issue the highest level is Epic, Admin Club, Admin club nuevo. The medium level is task. The lowest level is Sub-task. I want to pot both admin in separe layouts of epic, how can i ...
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We use JSM to get, approve and work with User-Requests for our Products, especially Atlassian Products. When new Coworkers use the "Product access request" function in Conflunce, Jira,... a "Standar...
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Hello, I'm working on JSM, I want to have an automatic customer response on the issue when I change it to "Work in Progress" status. Can someone help me with this? Thank you.
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I'm trying to setup notifications to email myself upon tickets being logged. Reading other threads here, I've set this up as per below: However, I don't receive an email and have logged 4 se...
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The Assignee changed option should be allowed within the group only. For example, if the ticket is i
The Assignee changed option should be allowed within the group only. For example, if the ticket is in the QA review group, one QA can transfer it to another QA. However, the requestor or other stage ...
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Hi all, I am a rookie, but I have searched for this to no avail. I have a (test) team-managed "software" project. I have restrictions set up so I can make any task private to me, without restricti...
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Hola mi duda es, al eliminar un cliente de mi organización las incidencias que el cliente creo se borran?
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We set up a Slack test channel for Jira Virtual Agent testing. How do we delete this channel and use a different one?
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Is there a way to turn off notifications as the default, without opting out for each update?
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