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How do i get Urgence as a column

Niels Kuijt
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June 20, 2024

Hello, quite simple question.
How do i get Urgence as a column filter in the customer portal?

Urgence.png

2 answers

2 votes
Michel Neeser
Community Champion
June 20, 2024

Hi @Niels Kuijt and welcome!

In the Requests view of the portal, you can only choose from a predefined list of columns (as mentioned on this page). However, you can select "Priority" as a column, perhaps this suits your "urgency" use case?

Please note that you need to click on "Customize" on the right side to see all available columns as an admin:

SCR-20240620-jzwp.png

Hope this helps!

0 votes
Elitsa Velikova _Nemetschek Bulgaria_
Atlassian Partner
June 20, 2024

Hi @Niels Kuijt ,

If you are looking for a way to add columns to the request list that do not exist in the predefined list of columns, and also enhance the filters, you can check our app Advanced Portal Reports.  You can use it to show your customers on the portal a table report with many details about their tickets from Jira: custom fields, labels, SLAs, etc. They can see, search, filter and export all their Jira Service Management tickets with a very simple UI. 

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa

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