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Jira Service Management
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Hello, im asking on behalf of a client. We have an issue where a user can add users to a ticket in one project, but not add any to tickets in another project. We've had multiple people look at...
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I would like to create a report that shows the Time to resolution % Met within a a few timeframes in a month. For example: I want to see 3 sets of data in my report which are Time to resolution % ...
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Hello everyone, we (IT team) created a project for ourselves and the project creator can access only crucial settings which is not clear what roles are those? We created an central account for that a...
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Currently, once a customer submits a request, its summary and description (as well as other fields) are no longer editable by the customer, only by the agent. This prevents customers from adding more...
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My team connected a Confluence Space as a knowledge base in JSM and we are interested in tracking the keywords into the Search result. For example, we want to know which keyword was the most used, an...
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we can search some keyword (e.g. printer...) on the help center search area, it will prompt some articles with word "printer". But now is not work anymore Please help to fix it, thanks.
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Hi! I realized today that, Our Customers in the Customer Portal (logged In) - can no longer search for articles. What pops up are different Requests Templates (that are not in use). I sent the ...
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Hello all, We have a customer issue where the replies that are being sent in by the customer are showing up with the "Not a request participant" tag. Normally, this happens when the customer (or ...
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Im trying to add some groups to a custom field hat we have. But im not having any luck, I've tried to google and pressed on everything I can see... Im trying to add a groups in the field in the pic...
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Hello, I need to see requests opened outside working hours. Is there a JQL query for this? Example: Claims opened after 6pm and claims opened before 9am.
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Since migrating our existing tickets to a different ticket type and workflow, only the original raiser of the ticket can comment on tickets and trigger movement of the ticket. This should not be the ...
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Good Day! I created an asset custom field and linked it to company assets. I want to display only laptops in the created custom field, but the result is "No options."
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Can we Change the type of custom field which is already created like - single select to multiselect.
can we able to Change the type of custom field which is already created like - single select to multiselect. in JSM? How it will affect?
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Hello everyone, is it possible to create a Survey for JSM with MS Forms+, if yes, how can i do that
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Hello Guys, i have a rquirement, customers sending Emails to JSM to with some details. form Body, we need to capture location name and should be updated in Issues. i tried with auto...
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Hi, i want to create a rule for duplicate epic. so i created rule when issue will be created thn i used lookup . it ll lookup in current project , if the new epic with summary will be there it should...
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HI Team, wondering when we can expect AI feature enabled for MS Team. We as a firm eagerly waiting AI feature in MS Team.
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We have setup a form for the New Employee account request and have setup automation to send an email when a specific answer is selected. I was wondering if an answer put in a different short text typ...
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We are exploring our options. What is the best way to give all customers (internal users) access to view a Major Incident? i was thinking of using the participants field but it doesn't seem to give a...
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I would like to enable the option for external customers to be able to share their cases with their team members - from the portal in JSM On-Prem. Right now I can not add any other users, groups or a...
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Our HR team often gets issues that gets issues, subtasks, or info that needs to be shared across to our accounting or IT teams in their own project instances. What is the best way to make sure that w...
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I restored a bckup from my exisiting instance to a new instance to migrte all of the issue types workflows screens etc and all of my work over. I had to go in and delete out all of the migrated proje...
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I would like to do an audit of tickets in one project (eg Project X) that have not been linked to a ticket in another project (eg Project Y).
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We are newly migrated to the cloud and that process went smooth overall. But now when we do a search, we see a long list of tickets in the preview, but when we click "View all results", only 3 ticket...
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I tell you, I have a Help Desk project in Jira Service Management and my clients are aggregated and classified by organizations, however when incidents arrive from them, in some of these incidents I ...
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |