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Community resources
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Jira Service Management
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Hi there, I am looking for a way to reduce the noise of notifications from the Jira Slack app. Our Setup We use Jira for project management and Jira Service Management for a Help Desk For ease o...
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hello i am working on JSM DC 5.15 version. as per our requirement, we need to change Orange/Amber colour incidiation. Currently system take less than 30 minutes left for the SLA to breach. an...
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Dear Experts, We are using Email This Issue Mail handler and we realized its ignoring attachments from JIRA tickets for the emails has scanned documents from printer. When we have checked the log a...
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Hi We've migrated from Halp and there is a feature that used to work but appears to now be broken. If a colleague messages me in Slack and then I want to turn that into a ticket, I am able use...
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We added the jsm chat assist bot to slack channel, but recently we found that some replies written in the thread were not synchronized to the jsm issue. The error message is: Something unexpect...
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Getting error after entering email id: Jira Service Management now offers the Opsgenie capabilities natively, so separate access to Opsgenie with your account is no longer available. Contact...
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My organization turned on the safe notifications feature in JSM but now 100% of notifications coming out of the software are redacted / simplified, including those from Jira itself. Is this something...
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When an issue has been resolved/canceled and someone happens to add a comment to it, the assignee is not notified due to it being closed. I wanted to create an automation to generate a comment which ...
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I am working on a piece of automation that will set a custom date field when a ticket transitions to a certain status. The automation would take a number field (Quoted Turnaround Time, in days), add...
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Hello Atlassian Community! Our technicians are trying to delete an attached form in a Jira Service Management ticket but the "Delete" option is greyed out. As an example, a technician needed to cha...
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I need to see the roadmap in weeks, its posible?
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Hi there, I'm currently trying to open a link in a new window/tab located above the Jira Work Management form. However, I've encountered some difficulty in achieving this using HTML. It seems th...
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Hi I have two groups. First group: if a user from first group is creating the JSM ticket, no validation, go and ahead and create the issue Second group: if the user is from second group, show a cu...
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Hola una pregunta es posible eliminar, quitar o ocultar de la parte visual del centro de solicitudes, los detalles de mis grupos? les añado una imagen Quiero que no aparezca eso, que solo este el n...
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I am writing an Automation rule that makes a outbound web request. The custom bosy includes three smart values for which I have log to audit tasks verifying all three are being properly defined. How...
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Good morning guys, I have a mission to do: Today, we use JIRA Service Management to serve our customers, we needed to create an automation that would identify the rapporteur's email...
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Hi everyone! I've configured an asset schema to manage users and I set an attribute from specifics groups in Jira: I don't know how to link existing issues or new ones from client (reporter user)...
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Dear All, I am trying to make a web request to jira user table and extract the accointId. I am getting a successful web response with a status code as 200. But the webResponse.body is getting return...
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Would like to get the report of comments updated in the Tickets by the Agent. In short, we need the the productivity of the Agent. How many comments per day are added by the Agent in the ticket.
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I have a requirement for creation of dashboard widget as per requirement, I am unable to get it as per requirement from manager and its deadline is very near by, since its an urgent requirement...
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Hi there, Using a workflow, can how can I accomplish the following. 1. Ping the user on a ticket that's on a waiting for Customer for 5 business days (non-weekends) that their ticket has been waiti...
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Problem statement: I have two user groups. One is authorized group to raise the ticket, the other is unauthorized group of users. 1. If the reporter of the ticket is authorized group, no vali...
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I have setup my board to hide done issues after 1week, but when I click in view older issues it shows error. See the below screenshot: Does hiding issues delete them completely? Settings scree...
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Cananyone give me the best way to expain to a client to most painfree way to correct an overly convoluted workflow? The workflow in question has 53 transitions!
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I would like to use a smart value with the +/- operator in the plusBusinessDays() function for setting the due date of an issue. So this works: {{customfield_10015.plusBusinessDays(issue.Duration)}...
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