Automatic creation incidents by sending e-mails stopped working

[Fasolis Vasileios]

Hello to all

I have an issue with my Jira Service Management. we used a shared mailbox to send emails and create automatically incidents but one day it stopped working

Nothing changed by us...is it possible to help me how to find a solution?

[Hans Polder]

@Fasolis Vasileios ,

Welcome to the community! As this is a public forum mainly consisting of non-Atlassian employees, we don't have access to your environment. If there really is nothing that was changed on your end, you should raise a support ticket with Atlassian Support to get detailed insight and help with your problem. Please be sure to provide relevant details in the ticket so the support agent will be better equipped to help you.

Reach Atlassian Support here: https://support.atlassian.com 

[Fasolis Vasileios]

Hi @Hans Polder 

thank you for your instant reply. i know that this forum consists mainly of non-Atlassian employees but i would like if someone has any idea about it