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Jira Service Management
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I have setup a new board Jira Service Management and have opened it up for users. Though the users are able to raise requests, they are unable to see the other requests raised. I unde...
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I need to edit the email configured in the client's channels, but when I try to access the screen it shows the message "This project is not available" Has anyone had this kind of p...
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Hello! I'm using the automation functionality and I tried to use the "Create value" action to save a variable and compare it with a number but it does not work. Here is the smart value in the v...
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We have different projects within our JSM, We have the current set-up as below 4 projects that deal with specific partner escalations (to be restricted to specific email domains) 1 project ...
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We are using dashboards that we generate monthly statistics and share with multiple users. Our current process requires us to: Create a new JQL filter Copy the master dashboard Update the compone...
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Hey, we currently looking into Jira Service Management Assets. Is it possible to bulk change objects in different schemes? If I try to bulk change the button is not available. Does it work as i...
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Checking for the options to disable the JSM portal for now and wanted to activate when needed. Please advice me if there is any way option
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I want to get the data Attributes from assets, how do I write them in automation? ex. Display name = neo.chen
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Bonjour, J'aimerais comprendre comment associer un espaces confluence (bases d'article) à un projet de service (résolution des tickets). J'aimerais comprendre si les articles seront...
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my email automation content : IT MAINTENANCE UPDATE Ticket No : {{issue.key}} Description : {{issue.Description}} Affected Services : {{issue.customfield_...
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Hello to all I have an issue with my Jira Service Management. we used a shared mailbox to send emails and create automatically incidents but one day it stopped working Nothing changed by us...is it...
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Hi All, Does anybody know how I stop getting these annoying popups from JSM when I log in please, My Company doesn't pay good coin to continue to get these popups. They have just started in ...
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How can companies ensure business continuity when depending heavily on Atlassian products like JIRA JSM, JS, and Confluence, especially in the event of a significant issue like the recent crowd strik...
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Hi Experts, May I consult you about writing a MDX in EazyBI for a measurement of our team's current "In Progress Aging Tickets“？I want the measurement to meet the below two criteria: 1.Issues create...
1,178 views 2 0 Deleted user July 31, 2024 -
Hello, Since JSM is being tightly integrated with Ops Genie, there are two different groups of people who can be notified of the incidents/alerts Alerts entity is utilising only the R...
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I use Jira Cloud for Excel, where I execute the following JQL: project = A AND issuetype = Bug and createdDate >= startOfMonth(0) and createdDate <= endOfMonth(0) I see that filter shows list...
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I'm currently trying to integrate a confluence page into Jira Service Management as a Knowledge Base. When I connected it into my Jira Service Management Help Center, it pulled in a different order t...
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Maybe I am just missing something, but there doesn't seem to be a way to copy / duplicate Knowledge Base articles. This seems pretty odd as the Service Desk Project "starts" with how-to template arti...
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Hi all, I've a jira instance with a lot of projects and I need to configure a specific project to show closed date on items, how to do it? Examples below: A project with this field: ...
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My account is managed by the administration, and we can't change the e-mail address. As a result, in the midst of several employees who no longer work for the company, we were unable to identify the ...
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The Error Review Issue Type as a Sub-task shows in my project. I can create eazyBI reports with it but when I try to use it in an Automation job Jira says Error Review does not exist for the field Is...
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Hi guys, thanks for read this one. I'm working to add the opsgenie in my projetc in the JSM, looks like there are a feature named on-call, I can see the calendary and others configuration there, but...
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Hello Team, We need this configuration for calculation for internal project. Imagine we have two text fields, A and B. Using automation, we calculate the sum of A and B and display the result i...
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Is there a way to manage our clients' purchased support time in Jira Service desk? Our software users purchase support time in hours or blocks of hours, and it is deducted in 15 minute incre...
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| July 29, 2026 7:47 AM PDT | ||
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