WHY DOES THE EMAIL NOTIFICATION DESCRIPTION DISPLAY DIFFERENT FORMAT

[RAMCEL MAGNAYE]

my email automation content : 

IT MAINTENANCE UPDATE   Ticket No : {{issue.key}} Description : {{issue.Description}} Affected Services : {{issue.customfield_10038}} Stakeholders : {{stakeHolders}} Start Time : {{issue.customfield_10045.convertToTimeZone("Asia/Manila").shortTime}} {{issue.customfield_10045.fullDate}} End Time : {{issue.customfield_10046.convertToTimeZone("Asia/Manila").shortTime}} {{issue.customfield_10046.fullDate}} Status : {{issue.status.name}} Activity Owner : {{issue.customfield_10112.name}} Thank you very much for the usual support and cooperation

[John Funk · Accepted solution]

Hi Ramcel,

What does the actual email look like? We don't know how it is different without seeing it. 

[RAMCEL MAGNAYE]

@John Funk email description format send by the system 

VS format on ticket view

[RAMCEL MAGNAYE]

spacing and format is different from ticket view 

[John Funk]

Sorry, that's a real mess. I would suggest you look at the add-on: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

[RAMCEL MAGNAYE]

yes , and i think it appears that the root cause of the problem is related to how hyperlinks are interpreted differently across these platforms. Specifically, JIRA might format or display hyperlinks in a way that does not seamlessly translate to MS Office applications, leading to the discrepancies you've noticed. @John Funk thanks for the help 

[John Funk]

You are welcome. 

[RAMCEL MAGNAYE]

@John Funk email description format send by the system 

VS format on ticket view