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WHY DOES THE EMAIL NOTIFICATION DESCRIPTION DISPLAY DIFFERENT FORMAT

RAMCEL MAGNAYE
Contributor
August 1, 2024

my email automation content : 

 
IT MAINTENANCE UPDATE 
Ticket No: {{issue.key}}
Description: {{issue.Description}}
Affected Services: {{issue.customfield_10038}}
Stakeholders: {{stakeHolders}}
Start Time: {{issue.customfield_10045.convertToTimeZone("Asia/Manila").shortTime}} {{issue.customfield_10045.fullDate}}
End Time: {{issue.customfield_10046.convertToTimeZone("Asia/Manila").shortTime}} {{issue.customfield_10046.fullDate}}
Status: {{issue.status.name}}
Activity Owner: {{issue.customfield_10112.name}}

Thank you very much for the usual support and cooperation

 

2 answers

1 accepted

1 vote
Answer accepted
John Funk
Community Champion
August 1, 2024

Hi Ramcel,

What does the actual email look like? We don't know how it is different without seeing it. 

RAMCEL MAGNAYE
Contributor
August 1, 2024

@John Funk email description format send by the system 

email description .png

 

VS format on ticket viewticket view format .png

RAMCEL MAGNAYE
Contributor
August 1, 2024

spacing and format is different from ticket view 

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John Funk
Community Champion
August 1, 2024
RAMCEL MAGNAYE
Contributor
August 4, 2024

yes , and i think it appears that the root cause of the problem is related to how hyperlinks are interpreted differently across these platforms. Specifically, JIRA might format or display hyperlinks in a way that does not seamlessly translate to MS Office applications, leading to the discrepancies you've noticed. @John Funk thanks for the help 

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John Funk
Community Champion
August 5, 2024

You are welcome. 

0 votes
RAMCEL MAGNAYE
Contributor
August 1, 2024

@John Funk email description format send by the system 

email description .png

 

VS format on ticket viewticket view format .png

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