my email automation content :
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Hi Ramcel,
What does the actual email look like? We don't know how it is different without seeing it.
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Sorry, that's a real mess. I would suggest you look at the add-on: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview
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yes , and i think it appears that the root cause of the problem is related to how hyperlinks are interpreted differently across these platforms. Specifically, JIRA might format or display hyperlinks in a way that does not seamlessly translate to MS Office applications, leading to the discrepancies you've noticed. @John Funk thanks for the help
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