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How do I change the email addresses of my customers in the JIRA service management?

tiankim_lian
tiankim_lian
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September 2, 2024

We need to migrate the email domain and the old one will no longer be used. My customers are tagged to the old email domain as their JIRA service management customer email login ID. 

They are portal-only users and they themselves cannot update their emails. However, I also cannot find out where i can change for them. Can help advise? 

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Marc - Devoteam
Marc - Devoteam
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September 2, 2024

Hi @tiankim_lian 

Welcome to the community

Currently only a user is able to change it, unless all you customers are managed accounts and you have setup SSO the domain or domains

See open feature: JSDCLOUD-5746 

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