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Jira Service Management
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Hello, I have the following scenario which I'm not sure can be sorted. Can customers somehow differentiate who comments are addressed to via your customer portal? Agents can do ...
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I added a custom field using date time picker but the granularity is in 30 minute when I need it to be down to the minute.
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Hello guys. We're setting a Jira-slack integration to send a message on a Slack channel when a JQL filter gets validated. The question is about the notification itself. We want the notification to ...
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Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
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Is it possible to grant a user permission to add external comments to an issue (i.e. ones that are shared with the customer) but not add internal comments (i.e. ones hidden from the Customer Portal)?...
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Hi Team, I want to create an opsgenie alert using default API (REST API) without any assignment. But i am not sure what will be end point for this. Could anyone assist me with this? I ca...
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Hello everyone, I have the following needs: When Version is created then create Asset object and assign this object into Assets custom field; If Version is changed then change Assets custom field...
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Hello everyone. I am rather new to Jira Admin things. Trying to set up an incoming mail functionality for a project, which has to interact with mails coming from another Support system. The email a...
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I need to create an automation rule to retrieve the 'Service Owners' from the service. The value is not listed under the affected services smart value, anyone know how I can retrieve this ? &n...
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I want to use Jira Service Mgnt as a support ticket system. My development also uses Jira. I was under the impression that the integration of two Jira projects should be seamless, but I'm currently h...
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Hello there, Im not that good with Jira JQL but i have a question. We would like to have a que in our servicedesk project that is showing tickets older then 7 days, which have not been updated (o...
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Hello all, I come to you today with a bit of a complex issue I have a service project that people can submit tickets to from the helpdesk portal now in the project itself, I have team members from...
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Hello all! My question is mainly about creating a process where specific team members have to accept the release of a specific sprint. Does Jira support this kind of feature? For when the PM intends ...
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Objective: Provide the possibility to "link" an issue of another (software) project to a issue in a JSM project where the only possible link relationship is "causes" (or is caused by depending on you...
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I have an automation that when the status of software is changed from Assigned or on hand, it will add or subtract 1 from the Available count and also send an email if the available is below the Aler...
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I'm trying to create a dashboard to show how many times each ticket has been assigned to the selected Assignment group (Project under group) Example: EUS-363 ticket has been assigned to grou...
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I run a small group of people, using jira to track and manage the task. I intend to add a rule that require comment anytime a ticket is moved to Done. However, seems like because using the fr...
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I am trying to create a workflow that require approvals from two approvers. In all cases, both approvers must approve, but in some cases one approver may want to auto-approve based on criteria includ...
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Hello, I would like to create a dashboard, and for each issue, I would like to display the name of the Organization that the Reporter belongs to. I realize I can click each individual ticket t...
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in the help centre portal, When filtering for tickets, the status field has a list of all the field options. We only use 2-3 of these options, The others are not required and i would like t...
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I've come across a weird scenario. A user's project role has been granted the "Edit Own Comments" permission, yet they are unable to edit their own comments in the project. I've even checked the...
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Hi In basic filters I see those fields, trying to understand is that the same thing or now, looks like both of them are the same and related to ISSUE. I'm on the cloud version. I ...
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Si se envia el link de Jira a un usuario en particular y indica un correo Atlassian genera una nueva cuenta y no avisa al administrador para conceder el acceso respectivo. se requiere bloque...
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Hello, I have an existing issue that contains many subtasks that we use for onboarding that is simply cloned for each new person/instance. However, we want to improve this by using a form, tha...
214 views 1 0 Deleted user June 17, 2024 -
Siempre tengo problemas al generar un ticket y es que no hay un link exacto para mi problema de CUENTA DESHABILITADA:
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