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Jira Service Management
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Dears, I want to configure validation at certain request creation if the reporter line manager is inactive user or equal ( system ) I already get the line manager information from AD is ther...
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I have a Site admin in jira who can go to admin part to Security and then when going into IP allowlist it shows that he has no permissions to see it. I need him to see it and edit. How...
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Hi, We have a group of users who has read access to JIRA service desk tickets from agent view as users are part of software license group but same users when accessing the ticket from portal UI it i...
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I’ve created a project with various types of requests. How can each client accessing the project view specific requests instead of all requests?
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Hi i need help with next issue, i can't find the way to change it by myself. Second, i would like to give a choice to customers whos' help they need? is that possible at all?
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Hi Atlassian community, we are using Jira Assets and for one attribute we would like that only 3 characters can be used. This is a rule and if people are not doing this then we get problems in pos...
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Hello community There are already some holes in the JQL commands. But now I have come across one for which I have not found anything on the net: How do I filter all service management issues in Jir...
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I'd like our customers ( a couple of them ) to access Confluence in JSM, is there such possibility or only internal jira users can access confluence?
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Hello, the use case is: Employees announce business trip to another city or country by car or plane or bus… A manager approves or decline it After approval, business support team books flig...
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Hey community, in our use-case, we need our ticket agents to enter a comment, everytime the issue gets assigned to another assignee. Therefore we have removed this particular permission in the proje...
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Hi All, I have created an Event in Jira and in a Post function in a workflow I replaced the Generic Event with this new Automation Event. BUT.. I can't find a way to start and automation with this ...
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Welcome to the first Product Spotlight for JSM June! Starting something new isn’t always easy, but new Jira Service Management users are fortunate to have the incredible Atlassian Community to lean o...
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Hello, I have a problem with notification translation with Jira Service Management. My project default language is French, models are translated in French too, but my clients receive different lang...
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In the event a customer explicitly selects 'Do not share' within the request, the Organizations field is blank for the agents view. When our agents open the request, they are attempting to figure ou...
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Hi all. I have a workflow transition that transitions to itself. There is a screen where an agent can enter in some details and then it creates an object in Assets. I want to control how many...
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Hi there, I can't find the option to remove the demo accounts in my JSM project on this URL, for example, https://<MYSITE>.atlassian.net/jira/servicedesk/projects/<MYJSMPROJECT>/c...
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is it possible to link a PIR primary incident out of a different ITSM project ?
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Dear Team, Due to no availability of Change calendar in Datacenter version, I would like to know if there any smart check possibilty where a change owner cannot assign same date\time if that is alre...
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I am on an internal IT team. My team has been using the virtual agent for several months now. Sometimes it's great but other times it gives very wrong answers and frustrates users even more. Eve...
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I need to remove the Jira license from users who have not logged in for more than 1 month. Is it possible to perform this review automatically or do I need to do it manually? In addition to this, ca...
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I have a single select custom field with a customFieldId of 20300. The field URL is: https://my-company/secure/admin/ConfigureCustomField!default.jspa?customFieldId=20300 It has two options...
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We have a regulatory requirement to report on any incident created by a change record. Is there documentation on how this is done? Ideally, would like to be able to report: Change Record, Cha...
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I am attempting to set up an automation so that when a specific canned response is used, it updates the request type and closes the ticket (for simple tasks like password reset links, etc) but my rul...
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I'm new to Jira and I would like to use it to manage my Team's projects but I'm not sure if it's possible to set it up how I want it. I've created my Team and I would like to create projects that ap...
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I currently have a team managed service project and I want to add Epics or Parent tickets to my project so that I can create a separate Kanban board feeding tickets through from my service desk proje...
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |