Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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How to capture department of the reporter/customer when they submit requests through email in Service desk project.
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HI, I have a JSM customer portal available in 5 languages. I noticed that sometimes the pre-set notifications mix these languages sending notification in 2 different languages (e.g. half italian, h...
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Hello, My technical operations team is curious on utilizing Virtual Agent for automation for our help desk. I tasked myself with navigating this advancement, but after reviewing the Atlassian begin...
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Hi, I have renamed some statuses in order to show customers "in progress" status for all the statuses that have different meanings just for the agents. The visible s...
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I have JSM Data Centre. I have a dashboard with an owner who has left the company. How do I change it? I can only see the option to edit Viewers and Editors. I am a Jira Admin.
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Hi all, I'm quite new to Jira Service Management and I'm using it for my IT dept to get ticket from our colleagues (internal customers). I would like to assign details to each customers, mainly I w...
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The images on my customer notification template don't show and always show a 'broken image' icon. When i inspect the email HTML with Google Chrome i can see that the URL is not being changed to the n...
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Hello, I have configured an email request in my Service project so when a customer send an email that creates the issue but if I answer to that email via email that is not adding a comment in the jir...
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Hey all, I am trying to create an integration between my Azure infra and Jira Service Management, using an Azure Logic App with the HTTP action. I am simply sending the following to /rest/a...
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Hi experts, I'm coming across a frustrated problem of showing the Issue Labels on the Issue View & Kanban board Issue card. Here are what I have tried but still didn't work: For Issue v...
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Is it possible to change in the current workflow to include HOD’s approval before SO approval for SR-Data Centre Door Access.
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Hi, Looking for the best way to create a dynamic cascading form for out portal. Similar to the Atlassian support form. Looking if option 1 was selected it would show more questions apposed to opti...
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Hi, I created an automation rule to automatically close any case under status "Waiting for Customer" if no response is received after 14 days and add a comment to the case. The automation rule is add...
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I need to manage my automation runs (roles) by dividing them be between projects
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Hello Community, I need to create an automation that notifies reporter that his action(s) required and after x days the ticket will be closed. I guess this is easy enough. The problem is the excepti...
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Hi , I am migrating cloud to cloud project from one site to another, after migration, , I would like to hide project from destination portal ( from all members of the project) so that they wont be ab...
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I am currently using JMWE to create a new request when an issue transitions to a status. In the create issue I set the Summary how I want it with some information from fields from the original issue ...
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Good morning everyone. I have an issue with JSM as the projects were open and externals could create their own account to send us a ticket. We had to disable external users being able to cre...
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I paid for tuition deposit and my request status changed from SUBMITTED to WAITING FOR CUSTOMER a week ago. what does it mean and how long will it take for my request to be processed
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I need to add multiple users as request participants to a large number of issues in Jira Service Management. I am looking for a method to perform this action in bulk rather than adding p...
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Hi, I would like to connect Microsoft 365 email to my jira service helpdesk. I can go to project settings --> channels --> email and click on the microsof...
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We need to understand the QR Code Type used by Atlassian in JSM in order to purchase the correct scan guns. Thanks
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Is there a way to limit the type of issues that are available? I keep missing the location on how to turn certain issue types on/off.
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I am trying to use the Service Management Widget (Contact Us button) on our websites but our content-security-policy (CSP) is blocking it. The only way to make this work is with setting the CSP with:...
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I'm trying to use a smart value that links to an Assets Object Key, or attribute, to put into the Assignee field, in an automation. The purpose behind this is maintainability. I haven't found any syn...
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Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 26m ago | ||
| yesterday | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |