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Community resources
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Jira Service Management
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With Incident tickets, you have an option to mark the ticket as a Major Incident. This marks the ticket as a MAJOR INCIDENT For Security related incidents, i would like to know if we can mar...
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Looking to try to setup automation to route a request to one Assignee if submitter is a member of a group or similar. If submitter not a member of the group, then automation will route request to ano...
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Hi! I know that breached() "filters out issues whose last SLA cycle has failed to meet its target goal" but my question here is: If I have multiple SLAs, is breached() triggered as soon as any of t...
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If i add a couple workflow statuses to a service project, how does it impact existing issues in the project? Are there any downsides to doing this?
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Hey guys! I'm new to JSM. Please assume that I know nothing and that this is 100% a configuration problem! =) An issue gets created the portal for new hire onboarding. I have ...
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SOLVED: un-assigning unsupported request types, then re-assigning them once supported resolved the issue hello, I added a label to ~200 requests with the bulk edit t...
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Is it possible to have an automation rule step, perform a web request that returns an image.. in order to attach that image to the Request/Issue? Here's teh deal, all my questions so far hav...
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We have several service desks that will have the same maintenance windows. Is there a feature that allows us to add other service desk issues to the same maintenance window?
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I'd like to get better logging out of Jira Automation. I've been getting these errors intermittently that my clone rules are unable to copy some fields, but it doesn't tell me which fields are the p...
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Helow, I would like to exclude None option inside Radio Button custom field. How can I do it? Thanks
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Hi, On Jira Service Management - Cloud, is there a way to automate the 'open customer edits' option for attached forms? Either by rules or by adjusting the workflow? The use case would look like th...
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Dear Community, we get this error "You don't have permission to create a service project" migrating Halp/Assist to Jira. where exactly can we change these permission, already tried a lot of thi...
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We have a ticket creation email staff can email directly, ticket@[domain].com, this automatically creates a ticket and assigns the sender as the assignee, this works great. We still have lots ...
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Hi Atlassian, We here at IT heavily use the atlassian bot on slack to open and track tickets. Recently, we have noticed a load of issues with raising a request. Previously the message the u...
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I want to have an automation process to identify any duplicate submissions within our Service Management project, ideally based on three key fields (however 2 would be the minimum), these being...
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I am part of 8 Teams in Ops Genie. While I update Oncall Schedule for my team I have to go inside each and every team individually and update the same every week which is really time consuming. I nee...
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One of our agents can only view one queue at a time using a dropdown list. He can't see the queue column with all the queues. As far as I can tell, he has the same permissions and settings as ...
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Hi Everyone, I've got a question related to following scenario: the customer can book Calendly with JSM agent and when that's done it puts the JSM issue on hold until the meeting occured an...
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Hi Everyone. I am looking into the web requests that the virtual agent can send as part of an intent flow and I'm not sure what options are available to use in the conditions section. Based on the ...
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Internally in the company I have installed an AddOn “PowerBI Connector” with which I have created a PowerBI Report where I display ticket statistics. This report is very useful and I use it within t...
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Salam, I have problem with statuses in portal. Have 2 projects (Jira Service Management types). In 1 of this project customers can see the statuses and in other one customers - cant. I see all permis...
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Hi, Can you please provide the JavaScript to hide log work fields except Time Spent. Javascript for Show only time spent field in log work - JSM DC I would really appreciate if anyone supports qui...
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I am using Scriptrunner in our Jira data center instance inside a dmz that does not allow any direct connections into the www. Therefore the plugin tells me that it is unable to connect to it's libr...
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I am able to view tickets of all the projects in one specific project, when they are not related to it.
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...laying with an idea of writing some sync, but the API endpoints that are publicly available will not do, so it will most likely need to utilise internal api.
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| July 11, 2025 4:42 AM PDT |