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Jira Service Management
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A new customer that uses Salesforce for their internal service desk needs to raise new issues and manage their existing issues in our Jira Service Management (Cloud) project. What products are avail...
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Hi. I need to make the custom field in my project, where will be linked issues for this issue and the custom field must be not changeable (nobody can change this custom field(only copy them)) ...
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Hello, I am adding a custom field (cascading list) to a request type and I want to add the values, which I can do manually. But I have 100's sometimes 1000's of values and I want to import the...
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While searching for appropriate trainings for our employees, I noticed that some of the training courses, which seem to be quite comprehensive and beneficial, are only tagged for Cloud. Therefore, I'...
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Creating some charts to show our category of tickets but the charts do not display all the data for the current month. Is there a way to display the correct volume?
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I have set up the basic account and projects for each client. How do I set it up for my clients to submit tickets and what methods can they use to do so (e.g., link on our website to our Jira u...
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I'm attempting to convert from Zendesk to Jira but I'm receiving an error on my free instance of JSM which is preventing me from doing the work necessary prior to upgrading too premium. This wo...
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Hello everyone, The challenge is as follows: company managed project, 6 statuses, around 20 automation's and similar number of email notifications set inside the automation rules each email has d...
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After the upgrade from 8.5.17 to 9.12.7, Custom Field Validation through script validation added in Field Configuration description is not working.
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Hi Clever Minds, 4 times a year I will have to create the following: 1 Parent issue (Simple Task) 2 subtasks This would be 100% identical for 10-15 various projects every single time. The questi...
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How to move customers to organization (By not adding them manually, one by one)? Because when we started or organization, we didn't knew how to use JSM. Today when trying to fix past issues, we came...
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Hello, I have a sandbox environment with JSM only, where I've set-up and tested service desk projects. I have production instance with both Jira and JSM. If I restore the backup created on sandbox - ...
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Hello everyone, I'm trying to embed a Jira Service Management (JSM) URL into our web application, which is running on the Thingsboard platform. However, I'm encountering an issue where the JSM URL d...
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Once someone assigned to this status, it should automatically change to 'IT Waiting' To open and should not be revertible. Is it possible with automations? Waiting for your response.&n...
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Hi. I would like to be able to select the customer from the dropdown list, and then have the other customer details (organization, contact number, email etc.) autocomplete in the ticket fields. How w...
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I have support tickets that are raised via email and don't come through a portal. Sometimes these tickets require that we outsource work to an external company and this requires adding in an externa...
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We got an issue with mails coming from other client's ticketing systems, we dont know why but it gets immediately Rejected as it flags them as an "automated response" (as shown in the first screen). ...
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Hey There, Could anyone provide information on available options in Jira service management for tracking the time taken by each assignee in each stage and ticket in each stage? When a t...
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Hi community, The question is if a Forge app can give a possibility to hide native UI elements one way or another, using some allowed methods or simply adding some corresponding CSS or Javascr...
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I need to create an automation that checks a custom multi-select field that is present in both the Epic and the Initiative. The automation needs to work as follows: If a value is added to the custom...
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Hello, Is any one facing with loading view all issues Thanks Ravi
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I want to create a dashboard for a specific feature, but in order to do that I need to be able to find all issues under a specific feature, regardless of their type and their depth. Also, as a bonus...
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I’m excited to start a discussion on optimizing workflows in Jira Service Management. Key Questions to Consider: Workflow Customization: How have you customized your Jira Service Management ...
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When I use Mail Handlers or use Automation in Jira Service Mangement to automatically create issues, their "work category" field is always empty. This makes it difficult for me to find the...
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Hi there, I have shoe product data that has been imported into Assets. Part of the image was a URL to an product image. I am looking at building a little shopping cart style form that ei...
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| July 11, 2025 4:42 AM PDT |