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Jira Service Management
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Hello, we migrated our Jira from Server to Cloud about 2 weeks ago and now we have the following scenarios: Scenario 1: A customer raises a ticket in our Service Desk A. The ticket i...
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I have sync active directory in JIRA but the problem is if a user account is disabled it is not appearing in "Reporter" field...If we receive a request from a user whose account is inactive s...
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have user who creates multiple requests with same subject line which, rather than creating a new issue , it adds it as a comment to an older ticket? ( ie the reverse to the FAQ) any guidance wh...
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Hello, we are working on improvements in our self service portal but I´m struggling with following things. Could someone help me with it please? 1. when ticket is raised today, the message sa...
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What are the Jira default database table entries to be removed if we want to delink an issue?
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Hi, is there a way to auto assign a group of non-licensed users as participants to for a specific custom group I have created using Automation? I can do this for Watchers but not participants...
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Hello, we´d like to customize some steps in self portal when customer wants to adjust/reset his/her password. Please look at the 3 wished changes and let me know if and how is that possible. T...
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Hello guys, I have a filter that i am subscriber. It sends e-mails daily. In the email, issue type icon is shown perfect there is no problem. But Parent Link column does not show issue type icon pro...
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Hello, I´d like to ask for support, as I haven´t found anything in documentation. We´d like to add one sentence in the yellow marked area into this screen (see picture). Is that even p...
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Hello have question with notification when someone made comment. Possible make that if write Agent comment, he don't get message to email about self comment ? Agent need just get information from rep...
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Hi, We need JS users with browse project permission in JSM project, but we do not want to this users have this projects in portal view. Is possible? Thanks
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How can I automatically change the default Instructions field depends on user selection in dropdown? I can't find the name of field Instruction on automation edit issue. is there any possible way ...
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We currently pay for checklist add-in and confident its not used to its full potential. we are thinking of stopping the subscription. Question is what occurs with the current tickets with che...
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Currently there is no way to show a linked confluence page to the customer. I am trying to create an automation rule that when a confluence page is linked, the link is writen at the end of the descr...
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I'm trying to create an automation rule when a ticket is approved the ticket must be commented and ask the approvers a number. The approvers only see the ticket by the portal, thay don't have JSM li...
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I have a page that I would like to be accessible publicly (i.e., anyone with a link can see it), but I do NOT want it to appear in the support portal. Is there a keep a page from appearing on the sup...
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How do I include a link to the ticket in the body of the email sent by an automation rule?
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Hello, I am writing to request the removal of an email address from the suppression list on Jira Cloud. The recipient's email address (eder.lima@lojasmel.com) is currently on the suppression list, pr...
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We recently migrated our organization, and after migration the resolution of the tickets was lost. We have the "completed" status which is a finalizing status, and this status calls the resol...
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When comments are edited or deleted, they do not show in the case history. If the description gets updated, this is tracked in the history log. How can we see what changes someone has made to ...
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Hi, We are preparing a JSM project to which anybody may send an email to create a Ticket. If somebody, not present in the Jira User Directory, sends an email to Jira he receives in return, by...
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Cannot provide screenshots. We used CMJ to migrate to a new instance of Jira. We also imported the Automations. The automations all exist, but when a user (even admin) tries to edit them in any way...
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I have several JSM projects and they all have their portal. Today only the client can view his or her incidents, but not those of other clients. How can I make it so...
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We have like 100 workflows and wanted to update Resolution to Done and rejected in Post functions, So can we update it bulk using any Python Code. Is it possible by anyway for a...
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Have a Jira service management project set up to generate tickets from emails to s shared mailbox. I am seeing inconsistencies that sometimes my customer notification emails are not getting received...
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Atlassian Community Events
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