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Jira Service Management
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Hi all, I've a jira instance with a lot of projects and I need to configure a specific project to show closed date on items, how to do it? Examples below: A project with this field: ...
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My account is managed by the administration, and we can't change the e-mail address. As a result, in the midst of several employees who no longer work for the company, we were unable to identify the ...
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The Error Review Issue Type as a Sub-task shows in my project. I can create eazyBI reports with it but when I try to use it in an Automation job Jira says Error Review does not exist for the field Is...
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Hi guys, thanks for read this one. I'm working to add the opsgenie in my projetc in the JSM, looks like there are a feature named on-call, I can see the calendary and others configuration there, but...
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Hello Team, We need this configuration for calculation for internal project. Imagine we have two text fields, A and B. Using automation, we calculate the sum of A and B and display the result i...
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Is there a way to manage our clients' purchased support time in Jira Service desk? Our software users purchase support time in hours or blocks of hours, and it is deducted in 15 minute incre...
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Can I give them access to the automation part of Jira without making them admins?
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I have a field Request Type in my Service Desk that has 15 selection options. When attempting to use this field in Dashboards solely "irrelevant" is appearing.
381 views 5 1 Deleted user July 31, 2024 -
How can I edit, change, or remove fields when selecting Resolved (Resolution). There are some other fields that were added into this from some other project, I don't know how. I am trying to add my o...
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How do I add new team member in the onshore schedule in JSM from specific date onwards?
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Hi Team, We are capturing a Field for Date of Birth. But there is like a problem for choosing the Year easily. We need to click all the month and revising the months to get into something &...
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🚨 Calling All Incident Management Experts! 🚨 Are you deeply involved in your organization's Incident Management process, whether as a hands-on responder or a key stakeholder? Your unique insights ...
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Missing Attachment field in Jira Service Management! Can anyone tell me why I am missing the Attachment field in my JSM project? The fields are assigned to both the Edit and View Screen and enable...
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I've started using Jira work management to handle my projects. To have a better overview what needs to be done on a specific day, I like to use the calendar view. However, I can only view the whole m...
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I could see that you added the possibility of adding fields on organizations (organizationDetail) how can we export this information ?
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I sent a reply to a customer on a JSM support ticket and they never received the replay. I want to check if the email was sent and if the issue was with JSM or the email on the client side. The repl...
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As per organization process, those who do not access their accounts more than specific days are automatically disabled in Active Directory. Then, these people make a call to our local service desk an...
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Hello reader, Is it possible to list up hardware for sale In Jira Service Management? Like a webshop. For example, our employees can request a new laptop on which a manager has to approve the reque...
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I have an issue type "Create user account", which has to be approved. In the same way, I have an issue type "Order hardware". In both cases, the approval works flawlessly. Now, I have another issue ...
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Hello! we just came into an issue with a customer. He reported that he got a new device and when he tried to log in to the portal he was not asked for his password as in the past (i dont know if t...
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Hello Community, I am struggling to find information about how does email replies to Jira Service Management requests behave after a key change? This is also something which is tricky to test on TE...
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Hello Jira Community Is it possible to mark the selected fields as mandatory fields in the “Resolve Issue Screen”? If so, how? I look forward to your feedback. Kind regards CRB, Daniel Pfeffer
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"How can I migrate configurations and workflows from one Jira Service Management account to another?
Hi Community, I have a support process and a workflow set up in my Jira Service Management account, but I need to migrate all the configurations and setup to a different accoun...
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Hello, I have an asset type field called "Service" with the following configuration: I was wondering if it is possible to modify the configuration to allow a specific user to se...
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The customer (Cloud) would like the have their own colors for the comments for the following cases: Customer Feedback Internal Feedback System messages Is it possible for inst...
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