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Jira Service Management
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We have a field called "UTM generation" which is select list dropdown field. Our requirement is whenever user select a value for UTM generation then automatically the values for below 4 fields shoul...
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Would like to change the current summary insights report in my team-managed project board from weekly/7 days to a monthly report. According to this page here, I should be able to, but I am not able t...
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Hi Community, We're kicking off JSM June by uniting our service management superheroes to put an end to bad service management. As a refresher, bad service management happens when dev, IT, and busi...
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Hi all, I'm wondering if anyone could help me with this issue. Currently there isn't a direct way to remove the JSM in built email that comes in the project. The only way to do remove this is by g...
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The title may not be very clear - I have automations for P1,P2,P3 issues on creation, however, if a P3 issue was to become a P2 issue and we had to change it, it would obviously not apply the priorit...
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I want to make comments required when approving or declining requests on the customer portal page.
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Could you please help share some ideas, suggestions or steps required to migrate data form BMC Remedyforce ITSM solution to Jira Service Management ITSM solution including but not limited to: Founda...
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After resolution, an email will go to the user to accept the resolution/happy with the resolution; if yes, then the ticket will be closed. The 2nd option to the user will be: the issue is not resolve...
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I want to configure a multiline text that adds the summary of each task that is added to this Story with a link named cause . They have suggestions on how to do it.
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While linking issues between via Jira Issue or Web Link, there are an option to add a comment like "Response to customer/ Internal comment". I would like to remove the comment section from the ...
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I'm trying to follow this guide for setting up an agent team/channel in Microsoft Teams. We recently migrated our queues from Halp to Atlassian and I'm working on learning the ropes in this new syste...
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I have automation that sets specific users as request participants to email generated issue. However the request participants that are added via email are being overwritten and I want to just a...
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Hey there, Atlassian Community! Since we cannot use the same linked custom field twice in the same form, do we have to create a new custom field for each section of the form or is there a le...
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Hi Everyone, I have seen multiple videos in YouTube for uploading bulk attachments in a Jira ticket using a python script. But i could not find anything on how to upload multiple attachments in mult...
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Hi! I'm trying to create a few automations that include sending an email that contain the data i have in a custom field. Each custom field is a "short text (plain text only)" and has been added to...
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I had a support request that a service desk for when an approver is added to the approval field in the ticket, the person who needs to approve is receiving the ability to approve in either the custom...
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I have a cutom query for a queue like this that works perfectly assignee in (currentUser()) AND resolution = Unresolved AND text ~ QQQ However this one gives me an error assignee in (curre...
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We got an email from our website, not through the Jira client portal. I want to be able to reply with our jira helpdesk email as the From (not my work email). Is this possible?
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I have granted another user admin privileges on our ITSM board and she is unable to view anything other than settings. I have made sure she has the same group permissions (she is probably over permis...
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So I can successfully transition an issue in the service desk, to resolved via the API. I cannot however add a closing comment. Going by the example here: api-group-issues/#api-rest-api-3-issu...
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Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above. An error occurred while generatin...
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Dear Community, I have been trying to simply add a custom field to one type of issue. The field is called "Office Location", it's a select list (single choice) and should only be visible in the typ...
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How do I setup the virtual agent to create a request if no intent found? Currently I am being prompted as a user to raise the request after posting a message which is an added step that we don't want...
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Hello Community, How can i simply transfer the data of a "Date Picker" field to a "Date Time Picker"
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Hi there, I'm very new to using Service Management, having already used Jira software for my own work. Previously I'd be managing requests and creating issues to work on them myself, but now that r...
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| July 11, 2025 4:42 AM PDT |