How do I setup the virtual agent to create a request if no intent found? Currently I am being prompted as a user to raise the request after posting a message which is an added step that we don't want.
I want the end user to be able to write a request and it automatically create a request that they have no access to change the status and it creates an unassigned request.
Thank you.
@Jay Roberts I do not believe so. At this time if the intent is not found it will prompt like you are stating for them to create a request or use a knowledgebase answer.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.