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Jira Service Management
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I have a request from the agents using JSM, they would like to be able to track when they have a customer call scheduled in the agent view. Is it possible to utilize the calendar function with only o...
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Hello all! I'm coming back to Jira after using it for a while a couple of years back. I noticed Canned Responses have been added as a built in function, however there doesn't seem to be any way to us...
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Hi All I created an automation to close Master tickets that has a linked issue status = close or completed. I also have an automation that will comment out if the Linked issue is still in Open, Pen...
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Hi there, I'm new to Jira so please be gentle :-) In my asset inventory I have many systems that have "NUC" in the name - like NUC01, NUC02, NUC03, etc. I'm trying to create an automated rule...
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My entire company are able to access our service desk portal and raise issues. They are, however, unable to access their own requests. Even I, the Project Lead (with Admin permissions) cannot see any...
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Hi guys, We have tried to connect our Azure AD (Entra ID) for the connection of the portal only customers in Jira Service Management. We have followed the following instructions for the setup: ...
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I have setup a new board Jira Service Management and have opened it up for users. Though the users are able to raise requests, they are unable to see the other requests raised. I unde...
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I need to edit the email configured in the client's channels, but when I try to access the screen it shows the message "This project is not available" Has anyone had this kind of p...
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Hello! I'm using the automation functionality and I tried to use the "Create value" action to save a variable and compare it with a number but it does not work. Here is the smart value in the v...
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We have different projects within our JSM, We have the current set-up as below 4 projects that deal with specific partner escalations (to be restricted to specific email domains) 1 project ...
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We are using dashboards that we generate monthly statistics and share with multiple users. Our current process requires us to: Create a new JQL filter Copy the master dashboard Update the compone...
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Hey, we currently looking into Jira Service Management Assets. Is it possible to bulk change objects in different schemes? If I try to bulk change the button is not available. Does it work as i...
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Checking for the options to disable the JSM portal for now and wanted to activate when needed. Please advice me if there is any way option
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I want to get the data Attributes from assets, how do I write them in automation? ex. Display name = neo.chen
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Bonjour, J'aimerais comprendre comment associer un espaces confluence (bases d'article) à un projet de service (résolution des tickets). J'aimerais comprendre si les articles seront...
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my email automation content : IT MAINTENANCE UPDATE Ticket No : {{issue.key}} Description : {{issue.Description}} Affected Services : {{issue.customfield_...
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Hello to all I have an issue with my Jira Service Management. we used a shared mailbox to send emails and create automatically incidents but one day it stopped working Nothing changed by us...is it...
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Hi All, Does anybody know how I stop getting these annoying popups from JSM when I log in please, My Company doesn't pay good coin to continue to get these popups. They have just started in ...
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How can companies ensure business continuity when depending heavily on Atlassian products like JIRA JSM, JS, and Confluence, especially in the event of a significant issue like the recent crowd strik...
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Hi Experts, May I consult you about writing a MDX in EazyBI for a measurement of our team's current "In Progress Aging Tickets“？I want the measurement to meet the below two criteria: 1.Issues create...
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Hello, Since JSM is being tightly integrated with Ops Genie, there are two different groups of people who can be notified of the incidents/alerts Alerts entity is utilising only the R...
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I use Jira Cloud for Excel, where I execute the following JQL: project = A AND issuetype = Bug and createdDate >= startOfMonth(0) and createdDate <= endOfMonth(0) I see that filter shows list...
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I'm currently trying to integrate a confluence page into Jira Service Management as a Knowledge Base. When I connected it into my Jira Service Management Help Center, it pulled in a different order t...
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Maybe I am just missing something, but there doesn't seem to be a way to copy / duplicate Knowledge Base articles. This seems pretty odd as the Service Desk Project "starts" with how-to template arti...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |