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Jira Service Management
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Bonjour à tous notre entreprise a maintenant Jira comme logiciel de support. Nous avons créé des filtres personnalisée pour une meilleur visualisation. Mais malheureusement dans les filtres personna...
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I want to create multiple help centers, but with domains different from my cloud domain. Is it possible? Example: My current cloud and portal: help.123ABC.com I want to create 2 portals with the do...
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I have always set email request type for incoming emails. Are there any changes and I can't find? Project settings-> Email requests-> more (as describet here: https://support.atlassian.com...
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I read this link: https://support.atlassian.com/jira-software-cloud/docs/import-data-directly-from-trello-into-jira/ But I am stuck at the second point because I am no able to find "More" f...
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Hello, Is it possible to add time to first assigned as a time series for a report? My team wants to only capture that metric and I added it to the goals but it doesn't seem like I can popula...
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Hello everyone, I have a rule here where I'm trying to specify the manager of an employee. {{issue.customfield_10098.manager}} would be my approach but I have also tried {{is...
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We have included the service desk email account in a Google group from where we should be receiving tickets. However, not all emails are creating tickets. Some (few) of them randomly don't generate t...
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I am trying to create a manual trigger action that will allow me to change the request type of an emailed request. How do others handle this?
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Hi, it is possible to filter all asset objects which are updated by specific user?
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Hello, We are using the Free Plan of Jira Service Management. To edit the customer notifications, is it enough to upgrade to the Standard Plan or do we need the Premium Plan? Thanks
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Hello, I just finished setting up Jira for Teams and I'm having too many issues. First when I got to Channel, the Chat is "Inactive": But if you click on the chat or go inside, you will see th...
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Hi, In my service management project when I link an issue and make it a 'child of' I want the child issues to tranistion to the 'On Hold' Status. I have set up an automation to do this: &nb...
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Hi, we want to provide infos to agents on how to solve some kind of requests. These infos should not be available in customer KB because these infos are confusing for them. We know that we ca...
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Hi Everyone, in JSM you can create services But if you create them they are available for alle projects. How can I create them for just one project so they are not visible in all projects? ...
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Good morning, Can anyone shed some light on this? We use Jira Service Management Data Center on-premise. Since Yesterday, one of our service desk Agents cannot see the Assets-option in his Toolbar...
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My requirement is to be able to send a request externally with some options in the body of the request, and then go and modify one of the select options corresponding to issue e.g request url:&nbs...
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Hi Jira Community want to ask, 1. Is it possible for 2 custom filters in the board to run parallel for different fields? 2. Extract Jira ticket filter based on cascading field on requestor: I...
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Hi, I tried to follow the process below to change Project background color though, I didn't find the "paint bucket. I am the owner and I don't know why I don't have this icon? Please advice. Than...
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We've connected successfully on both the Source and Destination tabs of the App config page but on the Import Run/Schedule we're getting the following error: “An error occurred while collecting th...
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Is it possible to create a rule so that when a customer enters a due date in a form, they can only select a date that is 30 days after from the current date??
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We've created a new JSM project that includes the Developer Escalations feature and have added developers as Support Team members (but not added as agents) so they can view escalation tickets. Howeve...
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I'm trying to restrict the ability to view and interact with tickets so that only the requester and request participants can see and interact with the ticket. (My agents should still have normal acce...
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Is it possible to remove the option to create a request from an empty queue? We only want people to create requests via the portal.
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Our purchasing team would like to create a purchase request form that allows the submitter to add multiple items to the request in a table. For example: Questions 2-7 requires the user...
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We have an automation rule that sends an email notification when a customer opens a ticket through sending an email. The email notification is configured to send as HTML. However, when received, the ...
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