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Jira Service Management
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Can we add Character limit and Disclaimer to the text field while creating a ticket through agent vi
Can we add Character limit and Disclaimer to the text field while creating a ticket through agent view?? Kindly help with steps if possible.
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Hi, I want to change the UI of Jira service management screen Is it possible to customize the default form field UI?
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Hi team, We have been trying implement SLAs at team managed project and our team works across many timezones. Is there a possiblity to trigger SLA for eg: 24 hr based on Assignee's timezone ...
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We use "accounts" in Jira to distinguish between Run - Grow - Transform projects. Some of the projects have been incorrectly classified as Run when they should have been Grow. I´ve change...
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Hello, Anyone to help me, I need cron expression for Monday to Friday - 9am to 6pm (HKT) for my automation follow up to customer: Not sure if this is right - 0 9-18 * * 1-5
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I've been trying to create an Automation that creates subtasks for a specific Process in our company. But whenever I run it I get this error code which translates to ,,The parent process does not bel...
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...etFieldByName("Organization") def desc = getFieldById("summary") childField2.setHidden(true) childField3.setHidden(true) childField4.setHidden(true) childField5.setHidden(true) def parentField = g...
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Hello! An error occurs when creating a request - It's impossible to create a problem right now. this may be because requirements have been introduced in one or more areas that are not mandatory...
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Hi, I am brand new to JSM and need help. Based on my experience with Jira Software, I have created a project where I have the ability to add internal comments and customer comments. However,...
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Hello! I need to share the content of tickets with the costumers of my organisation, but i don't want to put it as request participants of the ticket. It's possible in another way? ...
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Hi, my team's 'open' status has been removed from our jira board. Can you please cadvise how we can get the data back as there are tasks that were created that are now missing. Thanks
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What organization does the request get added to? What is the logic? Is the the domain? or depends if the email requestor has been added to the organization as a customer?
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I found documentation that describes how to automate Jira Assets imports and, while it works, it's just re-uploading the same file over and over again. Manually replacing/updating the file imported ...
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Hi Everyone, I'm trying to send email with Lookupissue function in jira automation. Lookupissue JQL is able to find the tickets when i hit validate query. However when i configure the body of the ...
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Hey wonderful people, I need your advice on uploading different attachments to multiple issue using a csv file. Do we have a provision to use a python code? A detailed suggestion would be really h...
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Hi, I am attempting to create a sandbox to test the new "Operations features in JSM separately from out live JSM/OpsGenie installation. The sandbox is created successfully, but the op...
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We are wanting to use Help Center so our users can see all of the details in a Request that they have been invited to within our JSM project. We would like to make it so they can only see the Request...
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Hi! I hope you are well I want to create a rule to track customer bugs. We have a custom field that is called "target repair date" and I have an automation rule that updates the start and due date...
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Hi Team, Our prod jira application is SSO enabled . after reload of Jira data from 9.4.0 version data to 9.12.6 , Application is up and running on new server with new server url. after few...
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Hi, I am on migrating Halp to Jira. My step is Create a service project in Jira Service Management Cloud. But I always get errors like this. I have tried repeating the steps several ti...
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Hi, We are looking to streamline our account creation and and deletion for new starters and leavers by incorporating Jira Service management with our own Azure Active Directory. Our vision is to ha...
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Hey There, Could someone please assist me in retrieving the email handler's email ID as a smart value in the automation process? The current process is as follows: when an e...
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In the Main menu I see two new buttons, 'Raise a request' and 'Extended search' . Is it possible to hide these buttons?
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Is there any way to have the ability to display all staff that are currently logged into the application in Jira Service Management Data Center?
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I want to add some free-form text description for a project, for example if project is created for one company (one of our Clients), I would like to add some notes about the company and the con...
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| July 11, 2025 4:42 AM PDT |