Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello, is there any good way on how to handle a mail loop between our Jira Service Management and a customer service desk application? It seems like we respond with an automated "issue cr...
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I have integrated jira cloud to Slack. I am creating issue from slack and want to upload a file while creating issue. but I am not getting any such option. Please update how we can do this?
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I want to send attachments between Jira Opsgeine and Servicenow incidents. Is it possible? Thanks
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Hi Community! I'm looking for (probably) app which helps me to create report like below: Priority No. of created incidents No. of resolved incidents No. of issues with ...
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Hello, I have a well articulated comment with a very good description of the solution, with that I want to generate right away a confluence page in the knowledge database.. How can I do this "smoot...
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Is there a way that the attachment file of ticket can attach/add to email for approval? so the approver can view the file thru email.
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i want to create automation based on the answered on the form. example location ? - option 1 - option 2 i want to create automation which auto assign the resolver group , i...
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We created a portal in service management for tracking employee leave where they enter in their, name, start/end dates and a drop down menu for the name of their manager. I tried to build an au...
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Hello, use case : i need to send the binary/base64 data of the attachment to a external system. I have the file name and I need a way to extract binary/base64 file data using the file name. is ...
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Hi, I have an asset custom field named "Reporter's Assets" that is visible on issue view and return the objects correctly. The filter scope of the "Report's Assets: Owner.User...
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My team is migrating from a stand-along Opsgenie instance to the Opsgenie solution offered within JSM. Prior to moving we used terraform to define our integrations, on-call rotations, escalation poli...
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I have been creating new help centers to organize the different service desks we have. When testing how it looks with users by logging in as one, I noticed that the search bar will reveal other confl...
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I was creating new help centers to better organize the different service desks we have. But was unable to find a way to change the link found in each project to go to their new help centers.
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I have a plan setup that shows epic to epic statuses for all of 2024. One of my epics is not showing up on this plan. Just one component filtered, the rest of the filters are clear. The component is ...
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I am looking to expand from the free instance of JSM and was wondering what the monthly cost will be to add 10 more agents to the 3 I have currently? Regards
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We have several projects, each with a different set of groups they need to assign people to. By default, the group picker in all projects displays groups that have a "*" prefix. We also have groups t...
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Hello - I am trying to create a JSM automation using Assets attribute information. I want to create a new ticket based on the refresh date attribute for Assets (laptops) and add information about the...
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Per the Atlassian team, Help center portal - how to customize tickets sort, the Updated Date column should be available from the Customize Columns screen. I do not see this option (as...
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hello, Do you know if there will be any update for the IA for this feature : " Summarize an issue's details using Atlassian Intelligence We would like to see for the summar...
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Atlassian makes it sound simple, but it feels far from it. I added options to a workflow not realizing how difficult it would be to remove them. My question is simple - how on earth do you edit a wor...
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I am unable to view the attached forms via the app (Jira). Is there any configuration?
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When a Team Member exits our company, we desire to remove them from their software licenses setup in Jira Assets as objects. I would like to utilize a Jira automation to accomplish this. ...
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Hi, community! How can I create a filter for a dashboard to see time that passed from creation to closure of task with excluding some statuses in between. We have such an SLA but want to see tickets...
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Hi, I have changed the email address to submit tickets tickets on an ITSM project in the past and it seemed to not allow any updates to the user of progress once changed. I am referring to changing ...
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Hi , I hav e two questions: - it is possible to decide , within an organization, which external clients share their requests from portal and which ones do not? - Is it possible, within an organizat...
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Atlassian Community Events
| User | Count |
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| 27 | |
| 10 | |
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| 4 |
| Subject | Author | Posted |
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| 40m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |