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Jira Service Management
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Its possible modify workflow aprovers? If the user enters the approver and it is not the one indicated and wants to modify it? Is there a way to modify the flow so that I can go back and start...
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Hey if i am integrating jira api for creating issue from my app but i don't have api token of users but if i will use one general token to raise iisue then all the issue will be raised from that gene...
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Hi, we are looking for a possibility to customize the request form layout in the customer portal view. We have already looked into “Forms” regarding this issue, but it doesn’t offer the flexibility ...
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So, we currently have a number of Jira service management projects configured but there's a lot of surplus items and 'baggage'. We imported everything into a new Jira from a previous comp...
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Hi, I am unable to generate the below reports. Please help on this ASAP. 1. Report that shows the usage of all the Projects in last 6 months 2. And/Or Report that shows the number of iss...
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Is it possible to create a form that the Due date will be automatically 30days after the ticket is made??
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Hi, I am trying to assign a task to a team member that have no Jira license. However, it shows that the users cannot be assigned issues due to lack of the license, is there any other alternati...
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Hi, I am unable to collect below report from Jira. Someone please help on this ASAP. 1. Report that shows the usage of all the Projects in last 6 months 2. And/Or Report that shows the n...
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Hi Team, As I am considering a paid Jira subscription, I am unsure of what the true definition of "user limit per site" is (see screenshot below). For example, on the subscription page: Jira P...
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Hi Atlassian community, This is my first post, and I am seeking advice. Our organisation uses the below products from atlassian, - Jira software - Jira service management - Compass component...
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This is specifically related to Jira Service Management and working with Filters. I understand that I can do this with the API or Jira Automation in multiple calls, but my goal is to display the resu...
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i dont have permission to “add status” in new column like blocking column and cant find add status button. issue 2 : which permission about scrum master i need to request because i dont have permiss...
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Hi Community! The Jira Service Management team is conducting a survey to understand the preferred channels you use for consuming technology news and information. Your input will help us tailor our ...
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Is there a way to expand the widget window larger? Its a bit small when reading support articles and trying to view images: Are there any workarounds that would allow user to view ...
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How can I have a ticket field checkbox show up on another board when I click 'yes' in that checkbox?
Hello, Is there a way to have this Platoon checkbox show the ticket on the Platoon board when 'yes' is clicked
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I am pulling my hair out trying to figure this one out. When a request is submitted for certain request types, I need to create an automation that will add several managers to the approval fiel...
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Is anyone else having the same issue that when reacting to the the Slack message with the :ticket: emoji is no longer creating the actual ticket? It was working fine and out of no where it stopped wo...
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Ever since we switched to JSM from Halp, we've noticed that JSM isn't integrated with Slack as well as Halp was. I'd like to know how to increase the character limit to display the full ticket in Sla...
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Hi Scenario: Person A is on multiple projects. Person C and D are managers for those projects. Let's say Person C manages Project A and Person D manages Project B. How can I set up Tempo ...
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Greetings I am trying to create a weekly reports for all the tickets that I will receive in a week. in that report I must include the time for first response and the resolution time. how can I achi...
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I would like to move a Story with its sub-tasks to another project. I see the move option for the Story, but how would I move the sub-tasks along with it? Would I need to move the sub-tasks individua...
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Restrict specific users to only seeing service requests and not change tickets in Jira IT Service Management tool.
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Buenos días, necesito si alguien me puede explicar como hago para agregar una organización a un nivel de seguridad. ¿Para qué? Bueno estoy creando un nivel de seguridad, para por ejemplo que una pers...
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Is anyone else having issues with the Assist app in Teams for Jira Service Management? We are working on instructions for our users as we go-live next month and the Tickets tab and View details...
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