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Jira Service Management
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It appears Request Types are listed alphabetical on the screen. I would like to be able to reorder the request types so the most important/most used request type is on top. I could not lo...
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Hey everyone :) We're looking into moving our Knowledge Base from Freshworks to Jira and wondering what options we have. Has anyone migrated their KB from one platform to Jira? Either to Jira...
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In one project, I can select the project, navigate to the left hand side and select "Project Settings" then navigate to Issue Types. This leads me to a screen whether I can select what description fi...
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What are the consequences of downgrading from JSM Premium to Standard? Beyond the loss of specific features, will this action result in the deletion of customer data, such as assets?
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We have a change management form with the ability to request AWS permissions for X users when making the change ticket to be provisioned automatically during deployment. I have a user-search field o...
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Dear community, we have a development project, where we have the possibility to raise "Ideas" for our product. Assignees of this certain type of Issuetype in this project should be only...
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Hi community, We are revamping a critical project in our Jira instance in relation to audit processes and compliant with regulations. For this we need to bulk upload a huge vendor list as is...
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Hello, a new person joined our team today. I added him to Jira Service Management (JSM), and so far, everything is fine. However, this new user only needs to handle the work related to a specific req...
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I am new to JSM and my first project is migrating one of our internal departments. Setting up email notification for when an issue is created, the only variable I can see for the name of the recipie...
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Hi Jira Service Management Community, My work team is using the Free Plan for JIRA Service Management. We've encountered an issue with our Jira Service Management setup. On three se...
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The edit page shows Routing rules, Escalation policies, and "Something went wrong!" message. detail is "Invalid time zone specified: Pacific/Auckland"
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Tengo un proyecto y quiero hacer otros proyectos partiendo del flujo y tipo de incidentes creados, para no tener que volver a tener que hace la configuración. En alguna respuesta revise que de...
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We are setting up our JSM instance to handle our incidents and alerts, moving away from OpsGenie. In testing, we have turned on the responder alerts, and these are working fine, but we would li...
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Our customers can create tickets via the Jira Service Management (JSM) Portal or by emailing helpdesk@mycompany.com. Tickets created in the portal appear neat and organized in JSM. However, email-ge...
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I've got a top level domain hosted in godaddy.com. For security purposes, let's call it acme.com. Godaddy is pretty terrible for managing DNS records so I've created a sub-do...
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I am having an issue when importing a group of assets. I've had no issue with 2 previous imports and have actually tried using a previously imported file which resulted in the same error. Than...
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Please see screenshot, I would like to have JSM open issues whether or not accounts were verified. Especially if they are internal accounts. I am not sure I understand the logic in blocking/preventin...
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The current settings of JSM is when a agent resolves a ticket, a email is sent out indicating that the issue has been resolved and will display the client survey towards the bottom of the email. Our...
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We have about 70 users in Atlassian, but I am working on a project that can only be "approved" by 2 people. John Doe and Jane Doe. It appears that JSM has no functionality to have a custom field o...
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Hi everyone, We have a JIRA portal that used to be all internal facing but now have one team that will be used to support external customers. I managed to hide all internal projects and externals ca...
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We've had assets listed and users assigned to the assets in our inventory. For the most part the location is the user's office. Of course, people change office locations throughout the years. Is ther...
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Using CROM and Ticket Status, I have configured an automation that should send out an email every hour, between 9am-4pm while approval tickets remain open. However, I've found that it will only ...
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I am trying to get a list of all the customers we have in JSM and the organizations to which they belong. I don't want to pay for a plugin as this will (hopefully) be a one-time endeavour, and we nee...
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I am running into trouble trying to reference specific asset attributes in automatons in JSM Cloud. We are using assets to track systems we have and the different access types associated with them. ...
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Hi, we are using OTRS as ticket system and evaluate JSD as a possible replacement. I have one major issue which is likely a dealbreaker, but I would like to confirm if I get it right: Situation: A...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| an hour ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |