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Jira Service Management
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If i create an incident and assing it to a user, the incident does not show in the user's incident list. Why ? Misconfiguration ? Bug or as intended ? Thank You Denis Lauzon
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Hi All I need help with my reporter field update. I have an automation to extract the name and surname from the description field and updated Field X(name.surname@email.com) This works fine. Now ...
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Hi everyone, This question is a bit similar to my last one: Do the Business Projects in Jira Service Management not have lists, boards or calendars? Or am I just not looking in the right place for...
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Hello Atlassian Community, we recently added the linked fields to a Form in JSM. The issues we that were added before have their information only in the form and not the newly linked field. Is...
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Why does resolved / Done tickets suddenly breach within our perfectly normal working SLA? Normally it functions good, but after 6-12 month, some of our old resolved issues comes up as breached on cu...
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Yesterday we upgraded Jira Service Management 5.12.7 and today we can see that customfields with long names are written over the input field. Before the upgrade these customfields had a line break. ...
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In our IT support, we want to have a required field to fill out when we are resolving the issue. We have done this now, but it also becomes required when creating the issue (required in request type)...
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Hi - I'm working on migrating many native JSM automations (which were configured by a predecessor of mine - so I don't always have the context) into JMWE. I have one still relatively high use rule th...
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Good Day I am struggling with how to link the assets from JSM assets to issue they are created. I only need to see the asset data i like in the ticket. ANyone have an idea how to create the automa...
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I want to change the priority naming convention for a project from Highest to Fatal and so on I want this change to reflect only in one project.
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After the Jira upgrade from 8.5.17 to 9.12.7, the same code used before to get the value of Multiple user picker field (textarea field) through value property of Javascript code in custom plugin...
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How can I create an email like support@email.com that then automatically creates a ticket in Jira service desk. Same question goes for Jira Discovery project (Product idea collection)
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I have 1 customer in 1 organization submitting new ticket. My expectation is that based on this setting JSM will automatically populate "Share with" with the one and only org in which the custo...
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Hello, We've noticed that when our customers perform a search on our JIRA portal, it suggests links from our Confluence knowledge base. However, when the customer clicks on the link, the Confluence ...
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Hi, I'm pretty new to the ITSM part in Atlassian but familiar with RESTapi in jira /confluence/admin I was wondering that there is not a documentation how I could create a Service i...
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Hello We defined "service" on our JSM project and add the field in the tickets structure. (affected service). The field viewable in the ticket and the list of values display but the selected value ...
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Good morning - in Europe at least... 🌄 Our Service Desk coworkers are feeling some email-fatigue in the the first week after implementing their project. I've purged as many notifications from the ...
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In the issue filter page when we are filtering data based on project, issues type, status in jira-8.5.17 when we used to click on the respective checkbox of selected filter, the table data used to ge...
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Hi everyone, We have a recently taken our first service project live. It creates issues from emails it pulls from a Support email inbox in Outlook. Our old ticket system was configured to move emai...
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Hi there, Our manager wants a simple business project to replace the To-Do list he's been maintaining the more long-term tasks that we take care of in our department. I've found that the "queue" vi...
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Im starting a new job and their current customer feedback streams are all over the place. I want to use Jira service desk to manage it all. However, most of their feedback is currently via microsoft ...
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While by default Epics are hidden from Team managed boards, is there any hack of some sort that can be done to make them visible for 1 project? [Added whinge] Have to admit I was so excited b...
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Is it possible to change the name of a standard issue type (ie Epics) for only 1 company-managed project and not affecting all other projects? (While we are able to do so for a Team-managed pr...
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Hello, I was wondering if Atlassian has a ChatOps plugin with GCC High Tenants. So far, it seems like at the moment, that plugin is only available for the standard commercial MS Teams. I'm not sure ...
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I need to add multiple values in the workflow property, is it possible? Thanks in advance for the help
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