Community resources
Community resources
Community resources
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- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Notifications from newly created Customer Portal Requests are being received by our agents as FROM: jira@<domain-name>.atlassian.net How can I change this to have the Sender be the Report...
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The original creator of a service project is no longer a member of it. Another account was introduced and the original removed. Since then we no longer have access to the complete project settings...
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I have a UAT Workflow step with properties that look as such. The Idea is to block any editing of the issue while in UAT Status unless you are a member of the project roll 10244. ...
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Hi We are a cyber security company, and we are using JIRA to manage cyber security events / incidents across our different clients, as part of our SOC service. We have a use case, which seems...
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Hello. I have an Automation that (under some conditions) creates a new Issue in another JSM project and links these Issues. It works successfully for me (admin), and partially works for others (crea...
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Hi! In Jira Service Management, we attached an IMAP box (Microsoft 365) for having incoming tickets on our own mail address. Processed mails, where an issue was created, are left in the mailbox...
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i use forge create custom fields, request from use this is hidden, How do I show it?
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Hi, We are an IT support company working with multiple clients\organizations. We would like to grant specific users access to view and comment on all tickets associated with their organization. How...
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Hi community, I have a list of Access request on my sites from users that is already in the site and they go trough our AD (we have Atlassian Guard/Access). Should I deny och accept these Access Req...
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We have 2 separate JSM projects (an IT help desk and a facilities help desk) which the customers can access via the Portal. They have been defined as 2 separate tiles which then give you ...
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Hello, I want to translate something in our customer-portal to german and maintain the markdown in this translation In english it looks like this: But the Markdown is not t...
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Hi, i would like to create an report in JSM across all of my Service Projects to display all Incidents sorted by State. Is this possible
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hi we're currently still on our 14day trial which in template modifications aren't allowed. we were just wondering if you can send the entire "activity" / ticket history when someone updating a tick...
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Hi. I connected JSM with Microsoft Teams but I am not able to see the Microsoft Teams field in any ticket. Someone can help me?. On the "Project settings > Incident management" menu I see MS Teams...
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We have a JSM project where the tickets are supported by people on shifts. Someone will raise an issue in one shift but then the next shift starts and the ticket is still with the original shift. I h...
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The https://preveil.atlassian.net/jira/servicedesk/projects/HELP/settings/notifications/internal-notifications page does not load. Please see the attached screenshot with browser console logs.
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Is there a way to track the cost of a ticket or service? For example, if we a facilities ticket to move a Fridge can we assign that a cost and track it?
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Hi All, We want to allow the editing of major incident toggle field only for one user group. How could we achieve this? Many thanks, Veda
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Hello! Our team is currently in the process of testing/validating the migration of Opsgenie to Operations in our sandbox environment. We still have Operations on and completed the migration. I did a ...
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Hello World, Can a variable be created for canned responses? We have a field that would be great to use in some of our responses but it's not in the set list.
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Hi everyone, I have 2 environments of Jira One of then it´s possible to create some hyperlinks after "summary" field and before "description field” view So, with this, I can create my...
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I'm creating a Jira automation to send a web request to a third-party tool and create a ticket based on the response. The logic is as follows: Schedule the automation. Create a lookup table: [{ "...
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I would like to create a ticket in MS teams where anyone in our organization can submit a request using that form, and that submission then creates a task in Jira through their integration. &n...
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Hello everyone, I’m working on a JIRA project and need to rename attachment files in bulk. Specifically, I need to convert file names from Cyrillic to Latin characters. Here’s what I’m trying...
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I pulled some data/exported for Q1 and Q2 of this year for Jira tickets, and the Time in Status field gives me variations on this: 10018_*:*_1_*:*_6025310_*|*_3_*:*_2_*:*_171802251_*|*_10030_*:*_1_*...
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| July 29, 2025 5:22 PM PDT | ||
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