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Jira Service Management
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I am looking at getting labels linked to users. We have multiple business units and i want to split users by business unit and apply a label when they create a ticket. Happy to get ...
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When I choose a Building in an object attribute, I would like it to filter the Internal Location attribute to only display those internal locations related to the building. The asset (Televisions)...
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Hi All, no doubt this has been dealt with by many a user, so I'm hoping the community can help out. Simply put, a service desk set up for a customer; you have (for example) 4 different ...
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I have a Jira Service Management automation rule that was working as expected until a user filled out a form with special characters in the data. I'm taking a new ticket from a service project and c...
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Hi all! I am currently trying to follow the steps outlined here: Edit or delete a custom field | Atlassian Support. However, I am currently running into a problem where I am not able access the se...
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How can I modify or edit a product in Jira
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I'm hoping I'm just missing something but my organization uses both Jira "Work" Management and Jira "Service" Management for different purposes. In our Jira Work Management issues, real time collabo...
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Hi Team, i am trying to change the workflow status in Service Management free version. so i do not see the Edit fields in the workflows under Project settings - > Request types. So do we have the ...
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Hi, We are using data center and need to include custom fields in automation rule emails. We cannot get customfields to display. Have tried various formatting eg: {{issue.fields.cust...
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Looking to find a way to find all issues where the currentUser() belongs to a Jira group selected in a group-picker field. For example: Issues where Assignment Group (group picker field) is s...
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Hello guys, how are you? I am trying to create an issue using an API but I don't why the reporter is always the same (me) maybe because I am using my API key. I already tried to cha...
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Hello, I am looking for advice for the management of External Service Desks. - How do you manage federal holidays and service desk responses? - How/Where do you manage auto-responses when the...
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Looking for some input on approach/best practice, or a point in the right direction for any resources I may have missed. Currently we are in preproduction implementation of JSM on our instan...
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...his project has no customers and access is restricted as it is used only to interface with statuspage for public incidents. In the past when I've had these errors pop up I was able to select Ignore. T...
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Hi folks, MS has seen fit to deprecate their connectors in favor of transitioning to PowerAutomate Workflows. The workflow, as I understand it, essentially functions the same as a webhook (i.e...
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I am trying to create/download a backup of my Jira Cloud environment for an integration and was wondering if there is a way to limit what is getting backed up/compressed into that zip file? The issu...
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Background: I'm trying to do a very simple POC whereby a user goes to the service desk, requests access to the GitLab SaaS application, the ticket has some automation behind it that first checks if ...
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Hey folks, this morning we noticed that all of our customers entered into JSM have 0s next to their Open Tickets and Closed Tickets (when viewing the Customers areas under Project Settings). All tic...
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User not able to @ (User) in ticket comments to add a reference note to someone within the ticket. Need for them to be able to @ any user within Jira
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Hi everyone. Have Refined installed on Jira Service Management and on testing instance I cannot view 'Request Types' with the above displayed. Copied everything over from previous testing instance t...
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Hi All I’d like to request new features in our Jira Service Desk. Specifically, can we develop a Microsoft request ptaorl in our Jira service desk? This will allow users to submit tickets related to...
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Situation: there is a defined team, let's say for 1st level support. For the team I have an on-call schedule, having always exactly ONE agent on call at a time. Example: This allows me to assign...
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Can only people who are admin view the new part of reports for assets?
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I am new to using SLAs in Jira Service Management. I currently have a goal in my project based on the status "waiting for support" and the priority level. I also want to have a goal for tickets perta...
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People in the Request Participants field are not updated via email when description field is updated
Hi, I've received feedback from few customers that if we update the description field, they don't receive any update when they are in the "Request Participants" field. To be mor...
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| September 10, 2025 3:07 PM PDT |