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Jira Service Management
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Did any limit appear in the displayed (dropdown) values of the field? We have a field which contains approximately 70 dropdown values and now when scrolling the list of values we can see onl...
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When a customer selects no it will be prompted to a box asking for reason of why this is not required. Please can you clarify how I can link this, Thanks Karthi
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welcome mail not received by specific user (dineshchandra.singh@bkt-tires.com). Kindly let us know what is the issue?
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Hello, When I mark an Incident as Major Incident, the label on top of the issue is missing. This works for opsgenie incidents but not for incidents created via portal or with JSM. ...
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Hi I new to JSM and have a requirement which I wasn't able to fulfil. My current workflow with JSM is as follows: 1. User submits an online support form (Wordpress + Contact Form 7) 2. An em...
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Hi Community, Time flies when you’re having fun! We are officially halfway through JSM June. 🙂 In case you missed it, we’re celebrating all things Jira Service Management (JSM) with a series of ex...
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We are an engineering partner for another company and manage their Jira project (development) under our domain (Hinditron). We provide similar services for other clients as well. Howe...
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Hi, When I select my project and then choose 'view all issues', I see a number of filters in the left toolbar under the heading 'standard filters'. Where can I adjust these default filters? Thank y...
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Project A (Jira Software) Project B (Jira Service Management) A Project issue type: a, b, c B Project Field options: a, b, c Although they are different fields, I want to filter i...
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Bonjour, j’aimerais réactiver un membre de l’équipe <email removed> Merci
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We are an engineering partner for another company and manage the Jira project (development) under our domain (Hinditron). We do this for other clients as well. However, for one custom...
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Couldn't seem to find what I am looking for so asking the community. I have a automation task that when a Task is moved it will automatically send a email out to our field technicians. I wa...
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Hi, I'm new to JIRA SM. I've learned how to create forms and attach them to issues and such. However, I'm not sure how to customize values for delivered fields. For example, the "Change Type", "Urg...
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....au The information contained in this email, and/or attachments is confidential and may be privileged. Any review, use, publication, reproduction, distribution, or d...
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as a novice user, I'm trying to get a summary of issues that were assigned to me anytime, or that I commented. I currently can only query current data. if I was previously assigned a ticket th...
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Good Day I have created my schemas in JSM Assests. First issue i see with the Filterscope for my custom field. My schema for IT Assets looks like: I have used the template for it and in the as...
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I want to see the list of community users that show this, in the past I could find it but now I can't find the link to see who they are.
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An existing queue recently started complaining that "Your project and reporter selection is invalid"
An existing JIRA queue recently started complaining about a search term with the problem being that "Your project and reporter selection is invalid". The reporter being the person who submitted a tic...
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Chamados sendo compartilhados com clientes que não são da organização, mesmo com esse opção de compartilhamento desativada.
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If i create an incident and assing it to a user, the incident does not show in the user's incident list. Why ? Misconfiguration ? Bug or as intended ? Thank You Denis Lauzon
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Hi All I need help with my reporter field update. I have an automation to extract the name and surname from the description field and updated Field X(name.surname@email.com) This works fine. Now ...
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Hi everyone, This question is a bit similar to my last one: Do the Business Projects in Jira Service Management not have lists, boards or calendars? Or am I just not looking in the right place for...
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Hello Atlassian Community, we recently added the linked fields to a Form in JSM. The issues we that were added before have their information only in the form and not the newly linked field. Is...
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Why does resolved / Done tickets suddenly breach within our perfectly normal working SLA? Normally it functions good, but after 6-12 month, some of our old resolved issues comes up as breached on cu...
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Yesterday we upgraded Jira Service Management 5.12.7 and today we can see that customfields with long names are written over the input field. Before the upgrade these customfields had a line break. ...
Atlassian Community Events
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