Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hello! We're trying to rescue a faulty server with an old but necessary Jira DC instance. I managed to re-create the whole server, however,I am missing the DB for Jira. Where can I find it?
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The number of active users has been reduced to less than 10, and the only action button is Reactivate.
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I want to provide JSM portal access to specific domain users (e.g. abc.com) and these users should not be given JIRA login / user access purchase. I tried the following: 1. Set up Open project 2. ...
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I understand that email notifications for HIPAA compliant Jira Cloud instances contain much less information, however we have noticed that issues created pre-migration still contain all of the update...
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Noticed the Help centre has changed and for some its showing the Approvals? How do we go about hiding those?
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We recently went live on JSM. One item that is a struggle for our Change Requests is that the users have to fill out the Risk Questionnaire form on every Standard Change. Can I auto populate the for...
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Hi community! I created a custom Jira field > short text (plain text only) called L2S Request Type. I created a Form containing a Support Request Type field. User selects Support Request Type ...
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Our Change request types do not need an SLA attached to them so I want to remove it from the agent screen but I can't find a way to do it. Is it possible?
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Hey Everyone, I was looking around my instance and noticed that only one of my requests have the "ms Teams Channel" field. I was pretty certain this was only available in incidents, but it is ...
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Last week, user story, bug and task ticket types started to get unassigned when the ticket was changed to a specific state. The un-assignment only happens on 2 specific state changes. I checked the w...
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Hi ! Is it possible to hide some fields so the approvers don't see them when they approve or reject the request ? Thanks
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In Jira Software you can flag an issue and highlight it yellow. How do you do that in Jira Service Management?
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Hey, everyone 👋 I'm Dave, and I'm an Atlassian Community Leader who sometimes writes articles for the Atlassian Community. For my next article, more likely a series of articles, I'm lookin...
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I have a custom field I created and added to the Issue View called 'Closed Date/Time'. I also created an automation rule where once the Issue is transitioned to 'Closed', the 'Closed Date/Time' field...
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I have searched the previous questions for the community and have seen some questions/responses about Customers being able to view their requests and not just submit new requests. The questions...
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Hi Team, Do we have any automatic automation in place to move tickets from Resolved status to closed status? Does it consider 3 business days or 7 business days to close a ticket from resolve...
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I have a workflow set up to use approver field AF in a workflow for request type RT. How can I set up an automation such that if a customer chooses Australia as the location when raising a ticket wi...
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Use Case: I want to return Confluence pages/articles plus similar Jira Tickets already submitted/recorded when I use JSM Help Center " What do you need help with?" search. I get pag...
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I'm looking for a way to count the number of assets in an Asset Object reference custom field. Since this is to be used in a Jira issue gadget in Confluence, it needs to be available via ...
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Hi! We just started to use subtasks on our Jira Service Desk and are wondering if there is a way to reconfigure the fields that auto populate in the main body of the subtask. We have a number of cust...
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Hi Team, since last week the field "Pending Reason" is new a mandatory field on the request form in the portal. Is there a way to deactivate this mandatory function? I can no longer remove the...
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Anyone know how I can create a jira report on volume of cases by organisation in a month without using a custom field? I can see many wonderful graph/reporting gadgets but the field options for th...
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First time posting... We are looking for a solution that will allow us to introduce Checklists to Jira but also will update our Confluence boards based on movements of the Jira card. My team m...
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I am trying to set up JIra Service Management for my small company, I cannot. get the agent to get email notifications when we raise a ticket. I do have them set up as an agent with a role as S...
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Hi, I have created a custom field that is called "Business Impact" and I want to include that in a Jira Automation message. I'm not sure how to access that field. Can you please help? Thanks, Ivett
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Atlassian Community Events
| User | Count |
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| 25 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |