Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi everyone, I have set up my portal so that anyone can raise an issue. But before a user can see their issue Jira seems to send an email asking the user to verify their email. How do I change wha...
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Suppose I created a ticket and later on I realized it the issue was actually on going before the ticket creation date. Then is there any way to update the ticket creation date ?
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We are using Active Directory sync for customers but we have multiple folks with the same name. Customer user picker doesn't show any secondary value to differentiate the two uses so I can't te...
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Hello, When adding in an attachment to the /attachments API endpoint and refrencing the attachment in a link to the /comments API with a link in my payload body, our users are still unable t...
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In Jira Service Management, the 'Requests Deflected' and 'Requests Resolved' metrics only recognize Knowledge Base articles. Since our team handles many diverse requests, our articles...
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I came across Jira tickets and can see that ''//'' is being added as suffix to the reporter's email address. This used to work fine before and nothing has changed. Any solution to resolve this?
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Hi, Just wondering the purpose of this automation that schedules Assets imports. It looks like it just runs the existing configured CSV file. How is running the same CSV file again useful? I'm tryi...
414 views 2 1 Deleted user September 19, 2024 -
We are migrating from our old asset system to Jira Asset Management and everything is going well. But the QR labels are produced with only the Key in human readable text. This is a problem b...
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How can I set stamp first response automatic with out use comment because sometime first reply might be not the first response from my side
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I want to change my team priority list by adding and removing some queues. The problem is that everytime I try to edit a queue in this list I get the message from JIRA that "We couldn’t update the pr...
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Hello We have guests users enabeled to access a particular space in Confluence. At the same time we have two customer portals for two different projects. Do the guest users are able to access those ...
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Dear Atlassian Community, I'm wondering, if there is a solution for HR projects in JSM to directly create/update a user in AD (active Directory) via the Portal or Ticket. Does anyone have experienc...
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Hi, we want to use customer and organization profiles. If I understand correctly, all customers of an organization can view all tickets of their organization? Is that correct? Thanks Ingo
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Goal: I want to create an automation that automatically creates a unique Jira Task issue for each of my direct reports on the last Monday of every month with a due date of the last business day of ev...
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Hi All, My team and I have been working to implement Education Tracking and Documentation into Jira. We were hoping to receive some guidance/suggestions for how to structure this in a project. At th...
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Hello everyone, I'm in the process of building a rule, but I just can't get any further.... What I would like to achieve: When a new enquiry is received via email, a new process should be created. ...
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My webhook successfully gets a token back, but I cannot use it any anything as Jira just fails to grab it. I've tried putting it into a variable, a comment or directly into the next webhook but its a...
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Hi Team, Please help to check this case: For notification emails, customers can receive all of them. But if our customer service agent reply to customers by the button "Reply to customer", ...
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Portal Request type is setup where Anyone can raise request. I use form in this request type where is used Field Type Assets Object/s How to setup permitions for anyone to assets Objets schema? Tha...
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Hello Atlassian Community, I would like to know if it's possible to automatically approve requests in Jira Service Management when the approval request is made by someone authorized based on their m...
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Hello everyone, We are starting with Jira asset management and I was wondering if we can use it for room booking: - User fills out a Jira Service Management form, picks the desired room (rooms are ...
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We have following service model and wanted to incorporate same in JSM Each customer are entitled to one or more product services and each product will have associated contract of different types r...
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Hello Atlassian Community, I'm seeking advice on improving the project management experience for our B2B clients using Jira Service Management (JSM). Our company uses JSM to serve B2B clients by set...
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Hello everyone, we have an external customer listed in the internal tempo planning. He has only been granted rights as a guest. He is only assigned to groups that do not have access to our plannin...
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Hi team, I'm having Jira server in Ubuntu and HA proxy. I found the SSL is imported into HA proxy and it expired. How to renew it? Thanks
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