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Community resources
Community resources
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Jira Service Management
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Hi All, We have been using ADF to ingest Jira into our data lake for several months now. The connector has worked with no issues and we have been able to pull all issues and all the custom f...
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Some of the tickets have been disappearing and I think someone might be deleting them.
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How do I create a request with approval using a custom field?
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This is a question about the new/upcoming Operations integration of JSM and OpsGenie. In the AMA, it was showing that some new automation capabilities were coming to allow Alerts to ...
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Hello all, I hope you are doing well. I have been trying to implement the HMAC authentication system with my incoming webhooks from Jira to my Node JS program. However, I have been ...
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I have looked everywhere in the project settings and cannot find a way to hide the panel from the admin view when working tickets. We have it set to hide from customers which is good, but the team I ...
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We recently began building out our Jira Service portal to use dynamic forms, but I am wondering how to re-order the description fields when you open up a ticket that has been submitted. It currently ...
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Buen dia, tengo varios de mis compañeros de la compañia que tienen problemas con la descarga de archivos adjuntos de los tickets en Jira, quisiera saber si es por el tema general que actualment...
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My understanding of JSM with no Confluence licenses is that the "included with" knowledge base translates to using a free plan of Confluence. Let's say you have 200 JSM agents. Can all 200 cr...
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Hi , Is this possible? how to copy time to first response and time to resolution from jsm to jira
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Hi everyone, I have recently joined a startup and it already has a QMS in place, already ISO 13584 certified. Now, they are asking me to automate most of the processes. The current QMS is on Sh...
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Hi Community, I've recently changed the context of a custom field from global to a specific project context in Jira. Now, I've identified that there are still many issues outside the new con...
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We need to implement a feature in our Jira Service Management that allows for a pre-submission check to determine if a user has access to multiple participants in our CMDB (Configuration Management D...
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Hi, I am trying to re-vamp our existing form and trying to connect it to ServiceNow so that I can use the Sent to IT option. Can you please guide me on how I can do that? Is ...
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We have an old project that I am needing to remove when a user is selecting an issue to submit to our backlog. I don't want to delete the project, but I just want to remove the option from being ava...
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Hi i want to have only one forms for my customer in my jira portal service dans when they select a problem its send them to a link that is a form and i want them to fill the form so it create an serv...
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Hello! We want to create different Queues for different IT teams and have them get routed there if they have speficic software mentioned like QAD, zoom, Active Directory Etc... Any ideas on ...
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Do we have the possibility in Jira cloud or Jira server DC to import associated Dataset Parameter to the testcases using Test case Importer
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Hello, I have the following scenario which I'm not sure can be sorted. Can customers somehow differentiate who comments are addressed to via your customer portal? Agents can do ...
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I added a custom field using date time picker but the granularity is in 30 minute when I need it to be down to the minute.
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Hello guys. We're setting a Jira-slack integration to send a message on a Slack channel when a JQL filter gets validated. The question is about the notification itself. We want the notification to ...
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Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
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Is it possible to grant a user permission to add external comments to an issue (i.e. ones that are shared with the customer) but not add internal comments (i.e. ones hidden from the Customer Portal)?...
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Hi Team, I want to create an opsgenie alert using default API (REST API) without any assignment. But i am not sure what will be end point for this. Could anyone assist me with this? I ca...
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Hello everyone, I have the following needs: When Version is created then create Asset object and assign this object into Assets custom field; If Version is changed then change Assets custom field...
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