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Jira Service Management
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Hello everyone. I am rather new to Jira Admin things. Trying to set up an incoming mail functionality for a project, which has to interact with mails coming from another Support system. The email a...
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I need to create an automation rule to retrieve the 'Service Owners' from the service. The value is not listed under the affected services smart value, anyone know how I can retrieve this ? &n...
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I want to use Jira Service Mgnt as a support ticket system. My development also uses Jira. I was under the impression that the integration of two Jira projects should be seamless, but I'm currently h...
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Hello there, Im not that good with Jira JQL but i have a question. We would like to have a que in our servicedesk project that is showing tickets older then 7 days, which have not been updated (o...
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Hello all, I come to you today with a bit of a complex issue I have a service project that people can submit tickets to from the helpdesk portal now in the project itself, I have team members from...
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Hello all! My question is mainly about creating a process where specific team members have to accept the release of a specific sprint. Does Jira support this kind of feature? For when the PM intends ...
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Objective: Provide the possibility to "link" an issue of another (software) project to a issue in a JSM project where the only possible link relationship is "causes" (or is caused by depending on you...
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I have an automation that when the status of software is changed from Assigned or on hand, it will add or subtract 1 from the Available count and also send an email if the available is below the Aler...
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I'm trying to create a dashboard to show how many times each ticket has been assigned to the selected Assignment group (Project under group) Example: EUS-363 ticket has been assigned to grou...
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I run a small group of people, using jira to track and manage the task. I intend to add a rule that require comment anytime a ticket is moved to Done. However, seems like because using the fr...
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I am trying to create a workflow that require approvals from two approvers. In all cases, both approvers must approve, but in some cases one approver may want to auto-approve based on criteria includ...
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Hello, I would like to create a dashboard, and for each issue, I would like to display the name of the Organization that the Reporter belongs to. I realize I can click each individual ticket t...
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in the help centre portal, When filtering for tickets, the status field has a list of all the field options. We only use 2-3 of these options, The others are not required and i would like t...
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I've come across a weird scenario. A user's project role has been granted the "Edit Own Comments" permission, yet they are unable to edit their own comments in the project. I've even checked the...
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Hi In basic filters I see those fields, trying to understand is that the same thing or now, looks like both of them are the same and related to ISSUE. I'm on the cloud version. I ...
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Si se envia el link de Jira a un usuario en particular y indica un correo Atlassian genera una nueva cuenta y no avisa al administrador para conceder el acceso respectivo. se requiere bloque...
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Hello, I have an existing issue that contains many subtasks that we use for onboarding that is simply cloned for each new person/instance. However, we want to improve this by using a form, tha...
180 views 1 0 Deleted user June 17, 2024 -
Siempre tengo problemas al generar un ticket y es que no hay un link exacto para mi problema de CUENTA DESHABILITADA:
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I'm trying to add some conditions to an asset postfunction. Is there any special way to do it? Whenever ill add some groovy conditions it stops working.
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We are on Jira Cloud and have a relatively new Project that we created, but I am performing testing in this new project and the notifications do not seem to be working. Even though the notification s...
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It appears that our SLA settings work as expected to indicate when goals are met, bet when I create a filter, the SLA-related columns show no data and are all simply blank.
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Is there a way if approval is needed that it prompts the user to login to Atlassian again or prompt SSO sign pages again to confirm identify before approving?
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Hi there, I can't add comments from Jira to Zendesk Support using Google Chrome. I've tried clearing cookies and adjusting settings, but the problem continues. It works fine on other browsers, jus...
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So here is what I want to happen, Support request is submitted via email Service project receives the email creates a ticket -(everything up to this point is working correctly) use the reques...
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Hi, In Jira Service Management, we enjoy using on-call features. We can create schedules for our team and multiple rotations. We use a custom shift duration, the same for all rotations and all team...
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| July 11, 2025 4:42 AM PDT |