Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Is it possible to allow customers to view tickets raised by others from the same organisation? Even if we have not setup any organisation group within Jira.
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In our Jira Service Management, we have a 'person' (call it info@companyname.com) that's used also as a email handler the atlassian environment is connected to our Microsoft 365 AD, and the regist...
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I need to update a field for tickets that were resolved or closed a while ago, but I don’t want them to appear as if they’ve been updated or resolved recently. In Jira Cloud
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Hello there Atlassian Community I need to change this section of the form that includes emails to send, I just want here my customers or a blank space to fill typing with the keyboard any help?
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Hello everyone. I don't understand - what am I missing or why the "Related issues condition" doesn't work? A simple Automation: when an Issue is transitioned to "In Progress" in one project,...
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Hi all currently i'm want to get the FE/BE/QA Story Point custom field and combine them into 1 for Story issue with this code for example: { "fields": { "Story point estimate": {{issue.customfiel...
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Hi there, we have a pretty strange problem with our JIRA ServiceDesk. Everytime somebody answers to a ticket via mail with a non registered user, then it shows a specific internal user inst...
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hi can any one help me?, i am new to jira, not sure why i am not able to link any issue from a particular project(KSD) to any project
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what is Jira category bug, task, story , others
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Can you advise us if our current SMT version is JIRA 5.4.23 and JIRA Core is 9.4.23 requires the security patch?
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He community Recently I started noticing - that some fields in the agent issue view are displayed as bold text (H2), and some are as plain divs, which makes it difficult to separate visual...
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Hi all, basically I have this transition for the customer only, but I want it to appear only for one request type and not another. I tried adding a condition in the workflow so that "Request Type" ...
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The tracking of engagement with knowledge articles created appears to be only for internal / organisation user traffic. No login is required. All customers with a link can access the articles....
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How to setup Dashboard to show near to SLA Breaching Tickets in individual/team queue.
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In Jira Service Management Cloud, I have a list custom field: Community (id 10175). The information in this field is the Key in the lookup table (tableBoardEmail) created. I need to populate Email Ad...
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This is a bit of a specific one, hence the keyword dump in the title. Here's my scenario, maybe someone has run into it before. I am writing a rule so if an agent makes an external comment on a tic...
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For JSM out of the box CSAT, is it expected behavior to have the end user receive an email with the star system -> select a start and be navigated to JSM survey URL page but the star does not auto...
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Environment I have an Asset custom field called ObjectA. This field may be empty or may contain an Object I have a second Asset custom field called ObjectB. ObjectB has an attribute that is...
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I have a problem because, at the time of login, I do not have access to the projects, or to any other tool and it shows me this message An error has occurred Try refreshing or navigating to ...
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There are multiple agents in my service desk team. Everyone gets notification email if an issue is created and they all view that ticket at the same time. Is there a way to notify an agent if a...
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I changed the email address to my work one and now my gmail does not show me any new unread emails. They only come through as read.
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Hi, i'd like to send an Mail to the project lead of all due issues. Can you help me. I have create the global automation: The smart value is: The Mail Configuration ...
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📣 Our next ITSM webinar is coming up on September 24! Join the live event to learn why empowering all teams to deliver excellent service is critical for enterprise growth. Service management...
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Does anybody have suggestions on how to use project automation parse a list of emails addresses in a text field to populate a multi-user picker field? Since we can't pass in email addresses t...
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Hello team, We have the Resolution Attributes like done, won't do etc. that will appear once the ticket is moved to the Resolved status. I want to make sure sure all the fields ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |