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Jira Service Management
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Hi everyone, I’m working in Jira Service Management and need help with automatically updating the "Organization" custom field in requests. Specifically, I would like to have this field populated or ...
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Hi folks! I've completed the move from Opsgenie to JSM Operations. With that I've recreated all of the routing, escalation paths, rotation schedules. The problem I'm having is...
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I created a script that would attach files to a jira ticket. The script then creates a comment with hyperlinks that when selected will auto download the files. It was working correctly, however now c...
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Hello Expert, Can you please support me for script for auto assignment from jira groups. I don’t even find the solution anywhere. Thanks, Mathavan M
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I created a form instead of using the regular request type, and attached forms to each request type and hide the summary. The problem comes when user submitting them. When they choose the priority as...
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I have setup a rule where some steps shall be executed if the following condition is true {{customfield_10075.isAfter{{issue.created}} I can change After with Before and in both cases the steps w...
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From our success factors application we get a mail when a new employee is hired. With email-this-issue we create onboard tickets for each of these mails we receive. This works very fine but... &nb...
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Our company is looking to find a migration specialist/vendor that is EXTREMELY knowledgeable about all things related to migrating ZenDesk to Jira Service Management. We are a company that has recent...
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If my Atlassian account is invited to join another organization, will any projects, spaces, issues, automations, content, etc. that I have created in that other organization with my Atlassian account...
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There is a menu that allows you to delete your own Atlassian account, but can you delete someone else's Atlassian account? Is it possible to do so by inviting them to join the organization?
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Hi everyone, I am having an issue in my JIRA SM whenever someone raises a ticket via Email on the ticket the email they are sending the request to is added as a request participants.&n...
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We want a ticketing system that would work with call forwarding, Whatsapp integration if possible, multi-location support, time tracking, centralized ticketing.
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I have noticed that a few of my mp4 file uploads, and those of a colleague cannot be played back. It feels like the upload has failed. Sometimes the issue can be resolved by removing and then upload...
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Hi Atlassian Support, How do you configure user rights for internal customers within Service Customer Desk so they can see all issues with security level "open to all"? Looking forward to your resp...
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We are looking for assistance to setup and implement Jira for Client Services navigating Atlassian for the first time is well just over whelming Anyone with suggestions can DM me on pet...
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I am having issues verifying CNAME DNS records. from looking at other issues raised by others, I can see that they have a SPF record, however mine only shows the 3 CNAME records and one TXT record. ...
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Dears, Iam using Jira service desk data centre edition and Iam using line manager approvals and other approvals in too many requests and when any user went for vacation too many requests are pending...
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I am looking at the GET for List on-call responders in the JSM Ops API documentation and you need to put in the schedule id. In Opsgenie the schedule id was in the URL, however this doesn't ...
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about 50% of my request types need at least 2 levels of approval, some need more (business decision). When we used FreshService, the workflow capability allowed approval step after approved approval...
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Hi community! I couldn't find the answer to this question, maybe someone could help me. I’m looking for a solution to better manage how our customers access Jira Service Management (JSM) portals. ...
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I have gone through the process and requested the JSM access and was presented with a link to send to our company Admin who I am advised has now approved the access. When I now go to try and start a...
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Hi All I need to know can't we log time in a Team Managed Project? Recently, my colleague created a team managed project which don't have work log functionality How to overcome this, e.g.,...
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I have made a form with tables. On the portal merged are shown in the right way, see attachment form-1. If I download the form as PDF, the merged cells are not longer merged, attachment form-2. Also...
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Hello, The article linked below demonstrates how to modify the default templates for canned responses: https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-respo...
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We previously had one request type, where people would type in our IT-Support Channel and it would automatically create a ticket for each message. Now were using assist so users can choose their requ...
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