Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Currently to highlight the team development I look at the output from the Sprint Reports. I take the number of items 'Done' compared to 'Not done' i.e 8 done 2 not done = 80% delivered. As you can i...
-
We've recently added JIRA Service Management to manage alerts from our customer facing applications. I'm hoping to automate the assignment of a responder team when an alert is created based on a cust...
-
Hello, I'm not sure if this is by design, or if there is a flag somewhere that I have yet to turn on. When engaging the Virtual Service Agent, with responses, those responses are not added to the...
-
We have recently started using the "Major incident" flag/toggle field in our incidents in our ITSM service project when appropriate. Staff want to be able to bulk update previously raised Incidents ...
-
Hello, Community! I am currently encountering a challenge in defining the user migration strategy for a Jira Cloud to Cloud migration. I am seeking assistance from anyone who has relevant experien...
-
Our environment provisions everyone who has an account in our identity management system a portal-only account. From time to time I'll need to migrate those to an Atlassian account, but this triggers...
-
Hello! We're trying to find away to bulk load tickets on behalf of customers allowing us to notify the customer (outside of the org) to their ticket so they can see the progress and respond th...
-
I have pulled 2 variables from the Description of the trigger issue. These variables can be added one at a time to the subject of the subtask that the automation is creating but I can not get b...
-
HI - using Jira Service Management Support and I have a few projects that are no longer being utilized. I want to end date the customers tied to these projects without losing the ticket h...
-
Hi JSM Community, I've been working on building either a Dashboard, a Sheet, or a Dashboard using Atlassian Analytics for my Major Incident Metrics within JSM. I'm trying to display the parent to ch...
-
In Service Management, when I view a ticket and have added some apps, they don't load automatically. I have to manually press the button for each app to load on the ticket, which is a bit frustrating...
-
I am wondering if there is a way to change the default preview items when users launch the embedded widget. Ideally I would like to list out all the different ticket types as well as some learn about...
-
I need to know if it's possible to automate the transfer or synchronization of comments between a Customer Portal (likely Jira Service Management) and tasks in a Jira Software Project, both ways...
-
We are planning to use Jira service Management as our Change Management tool in our company. We are still on the testing phase and would like to know if we can change the workflow to have a Two level...
-
We currently have a project aimed at external clients. Now we need these clients to be able to generate requests through the web without having to register. The idea is to generate a form and...
231 views 2 0 Deleted user October 2, 2024 -
Trying to potentially switch to Jira but in testing here I have noticed while I can email the @atlassian.net email and it will add and update incidents correctly, but it won't send any updates b...
-
We're looking at what may be possible with the embedded widget and want to add a hidden field that will be dynamically populated with a client ID from the page the embedded widget is placed in.
-
I am wanting to merge two Service management projects. The steps I need to perform as I understand it, begins with those below. I don't see Advanced search, so trying to enable issue Navi...
-
Hello, I am looking to move my company helpdesk to Jira but we have 4 years of tickets and helpdesk articles in our current system. Is there are way I can import everything from Freshdesk into ...
-
Hello! We are using JIRA as a Customer Service Desk. External users need to be invited into the project or they can Sign Up before creating the ticket via a Form. Question that has risen is tha...
-
Hello Atlassian Community, Great to be part of this community! In our company, we use Jira Service Management as a Data Center, and I am an admin for several "Jira Service Desk proj...
-
Hi, I've in Jira project insight custom field, including more than 100 assets/values. also I've 100 Jira projects, each project have same name of one of the existing Jira projects. EX: Insight fie...
-
I am in the process of setting up a Jira Service Management instance for a client who will be sending requests to it via their own helpdesk system (Remedy). I have configured an e-mail address ...
-
Hi there, We have a service desk portal setup that customer can email requests or submit requests using the portal. However, customers from the same organization cannot see each others tickets in th...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 9 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |