Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Is there a way to use the workload balancer with the oncall schedule?
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Hi all, we have software project and service project. We created action automation which copy and creates a clone story from JSM to Software. Our flow we try to follow is this...
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I've been trying to follow this article: https://community.atlassian.com/t5/Jira-Service-Management-articles/Populate-a-user-picker-field-from-the-description-field/ba-p/2134905 I have not ...
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My current script isn't working at all. It doesn't even look like the behavior is being triggered. I'm attempting to make 3 fields--Supplier (10132), Live Date (10343), and MPAN/MPR (1...
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We want to create a template for our epic type issues in Jira Cloud. Specifically, in the Description field to have several headers to help drive consistency between epic creation. Is this pos...
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Good day! I am desperately trying to automate this flow: Using this smart value: {{#issue.comments}}{{body.match("((\w+\.\w+)(?=].*merge request))")}}{{/}} Sadly, I get notified that ...
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I'm using the Time to First Response gadget in one of my Jira dashboards. Occasionally, I notice that the average first response time displayed is quite high—sometimes 57 hours,...
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Hi, We have 2 JSM projects, same Agents, different Customers. Sometimes we need to show attachments of Project #1 issues to Project #2 Customers. We are trying to do the following: Create...
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I am doing an asset lookup and I want to log the attribute values. When I trigger my automation, the log shows that it was successful but all I see that is logged is Asset Information with noth...
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Is there a way to put filters on project calendars so that only specific changes/tasks are sent to the Google Calendar? I currently am able to export the calendar from JSM to Google, but it is showin...
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We have turned on Atlassian Intelligence Answers for our Service Desk portal and linked two of our knowledge spaces in Confluence. We would like to see that data that comes the usage of this AI featu...
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Can JPD be used to create tickets in JSM? My client wants the function of an SLA to track work once it is handed off from JPD.
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Hello there ! We have the following use case for Assets Custom field where we wants the "child" custom field to display all assets if no referenced object is selected. For instance, let's have a ...
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Is there anyway for us to view a customer's Requests page/summary on behalf of the customer, so we (as agents or a JSM admin) can see exactly that they see? Ultimately, without needing to get on a ph...
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Hi, I would like to turn off automatic group creation by AI Is that possible? Thank you!
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Related to these: https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/ A bit of background- I am creating a themed and toned down versi...
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your platform is not working and we cannot upload invoices. We couldn’t load the content in this help center Refresh the page and try again in sometime.
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Hello everyone! One question, how could I implement a smart value field, from fields created in a form, without being as custom fields in JIRA? Thank you!
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Hi. I have customers in organisation in Jira Service Management (Cloud). And all email came to all members of organisation. How customer can only get his(her) mail not mail for other customers? ...
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Hi, We have confluence and Jira data center. Before this, everything was fine when creating a task in Jira Service Management, articles from confluence were visible. After updating Jira to 9.12.13, ...
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Hello, since this week we started experiencing something strange in the Jira App. We have Epics, Epics have Tasks and Tasks have Subtasks. And if they forget to choose the Epic then th...
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Basically what the title says. Anything driving you nuts? Improvements that would simplify your work? Also, which role do you have? Admin for your company? In charge of a service des...
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I need to migrate the Table Grid Next Generation add-on from one cloud site to another. I would appreciate some help from the community and would like to know the process for this add-on migration.
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Hello again ;-) when I am using these API https://developer.atlassian.com/cloud/customer-service-management/rest/v1/intro/#about I became an 401-Error. By using this API https://developer.atlas...
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...ccount): "reporter": { "accountId": "sdfasfe2344as46545fa223", "accountType": "atlassian", "displayName": "JD", "active": true } Example 2 (Customer Account): "reporter": { "accountId": "q...
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| July 29, 2025 5:22 PM PDT | ||
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