Support Portal now 404 no changes made by us

[John Carnell]

Our support portal has suddenly stoped working, anyone know what may have happened?

[Joseph Chung Yin]

@John Carnell 

Welcome to the community.  Looking at https://jira-service-management.status.atlassian.com/ status page, there doesn't seem any system level issue took place or reported from Atlassian.

At this time, I would recommend you to contact Atlassian Support (https://support.atlassian.com) for additional assistance.  They will be able to access the system logs for your site to determine the possible issues happening with your site.

Best, Joseph Chung Yin

[Marc - Devoteam]

Hi @John Carnell 

Welcome to the community.

There is no active incident on Atlassian JSM main level.

https:\\status.atlassian.com 

Check the customer permissions on the project.

[Jehan Bhathena]

Hi @John Carnell 

This doesn't look like a 404 page, would recommend checking with your site/org admin to check the setup,

also from the screenshot it seems like a backend error too would suggest raising a ticket here https://support.atlassian.com/contact/, if you'll Don't find an issue in the internal setup.