Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Some tasks aren't shown on the board at the LYTE project. It has team-managed software status. I have an administrator role. When I go to settings, I see six tasks in progress, but only one is shown...
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Hi all I have 19 JSM projects and 5 of them are not Restricted. Please share your thoughts, tips and tricks on managing them and particularly hiding them from each other so that the request types...
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Hello Team, Just a quick question. The Jira Service Management Board is no longer visible in the Top left bar. of our Jira Service Management project Is there a reason that could explain it ? A pr...
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Hello community, I have a use case that I just can't seem to find the correct AQL to use in Jira automation. I have a multiselect field and I have an object type that has some inbound references f...
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I am trying to build a custom report to get top 10 customer reporting issues to grouped by component
I am trying to build a custom report to get top 10 customer reporting issues to grouped by components. But there is no option to filter down the result with a specific criteria.
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We would like to create different workflow which must apply to specific queue or team, is that possible? if yes, please share the step for the configuration. Thanks
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Hi Guys, I want to capture the specific log of each ticket like. 1) Ticket Number 2) All Assignee 3) All Assigned To 3) Assigned Date I want a report with above fields so that I c...
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Hi, We use Opsgenie API extensively to create alerts. Since we upgraded to JSM premium and opsgenie is about to merging into JSM, I wonder how does these affect the original opsgenie API functio...
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I need to edit the customer approver notification but the smart value does not work. what is smart value for the custom field and other. here's my template
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Dear All So my team is reviewing our queue in our service management and found an issue that is reported by a user named "Jira Spreadsheet" I tried to check who that is but can't found an...
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Hello! We're rebuilding our asset management system from scratch using Jira Assets, and I wanted to get the community's opinion on something. The scenario is this: A user submits a...
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Using this reference link <a href="{{issue.url}}">View Request</a>, the customer is supposed to be redirected to the Customer Portal, but what happens is the user is taken to the Agent Po...
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I'm setting up a virtual service agent for our help desk. I've activated the VSA, and it is now viewable in our portal for confluence users that are logged in. I've set the Help Desk to open ...
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Hi all, having a bit of trouble on this as I'm not great on APIs I'm using api.opsgenie.com/v1/services to create a Service, but I'm confused in a few areas with the migration changes thats come in...
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The Microsoft Teams Administrator's permission window I am the TEAMS Admin! Why won't my login work?
The Microsoft Teams Administrator's permission window I am the TEAMS Admin! Why won't my login work? It just takes me through the MS authenticator steps. I bet it works with no issues ...
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In JSM, we have teams that are a mix of FTEs, vendors and interns. I would like to be able to query and report on a specific subset of people (i.e. FTE) on the "Assigned Team" w/out listing each pers...
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Hola comunidad! Tengo el siguiente problema.. Por ejemplo en un issue MDS-1 estoy vinculando otros issues MDS-2 y MDS-3, Mi intención es que al comentar en MDS-2 o MDS-3 este comentario también vea ...
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Hi all, I am currently working on setting up JSM at my organization and noticed something weird. In this screenshow, the "Set up a Cybersecurity Training" request type is shown twice. ...
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Hi, I am currently on the Standard tier but was previously subscribed to the Premium plan. I noticed that Atlassian has announced upcoming changes, which include moving some features from the Stand...
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Hi all, I am stuck with this. I was recently noticed by some users that they have never seen the dropdown window that suggest participants once a request is created in the portal, in the request typ...
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We have multiple product lines each with their own branding (i.e. icons, color schemes, etc) A long time ago, we set up our customer facing portal, and now we're looking to change the icon on the ...
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Problem to solve: A new customer ticket is created and assigned to a tech. IT contains all of the relevant incident/support information. Tech needs to maintain control of the ticke...
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Hello There, I have ask to add custom field (Assignment Group) for the operations can be done during bulk issue edit. Can we configure the operations that can done during the bulk edit of issue. ...
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Hello, I want my customers to send email request without registering to Atlassian. Right now, when they send an email to the connected email account, they receive an Atlassian email asking them to c...
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Jira I have Jira-Slack and Jira-Infobip integration. I want to open a Jira issue via Slack and Infobip. However, cutom fields of Select List type do not appear. Text type custom fiel...
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Atlassian Community Events
| User | Count |
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| 25 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |