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Community resources
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Jira Service Management
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I need to create multiple Asset objects using a JSON response. My JSON response is similar to below. This only create the object for first JSON object. What am I doing wrong? "status":&n...
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I am currently using the trial version of the platform and am experiencing a few issues: I cannot find the SLA (Service Level Agreement) option in my portal. My workflow is not functioning as expe...
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I am new to jira... and setting up jira service desk , email requests coming from 2 diffrent emails in TODO, i created two swimlanes one for IT support and other for application support but i...
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Hello to our very supportive community! I would like your support in the feature I raised about having Atlassian Intelligence in Virtual Service Chat to have the ability to be configured and add Tra...
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I am trying to add admin@neuralconnexion.com to create tickets from this email but its giving error Unfortunately JIRA couldn't connect to the mail server. Here is what the mail...
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Hi there, Now I know this isn't correct as I am just basically bashing this together trying to see how it might hang together. I have a scheduled task that is filtered by a JQL statement. Wh...
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We've noticed today that when a user clicks on a CRT from the Help Center that if they click on the breadcrumb to take them to the portal it routes them to a page that suggests random KB articles and...
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We're beta-testing our platform and receiving a lot of feedback from beta-testers in the Queues section. I am keeping an eye on this portal and assigning the testers' feedback to our product manager....
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Overview I work for a warehouse automation company, and we install hardware and software at many dozens of customer sites around the world. Each one of our customer sites runs on a completely ...
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I have an Assets custom field that references a selected object and displays some specific attributes for that object when viewing the issue. Is it possible to display the attributes in columns in a...
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Hello, I am creating a series of automations that make tickets for a team, and was thinking of adding a step to email the customer a list of the issues created. From what I have read that seems poss...
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Would this be the correct way to target the service request type 'emailed request' in JIRA automation for a IF statement? First value* (required): issue.Request Type.name &n...
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Is there any way to figure out what is causing the delay of issues being created through email? Everything was fine until this past Friday, but since there has been a delay of hours and days. The del...
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I am trying to interact with Okta API workflows. One of colleagues has written the workflow to accept: { "email": {{email}}, "department": {{department}}, "title": {{jobtitle}}, &n...
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Hello, I created an automation that creates subtasks, I would like that when the subtasks of the current problem (same project) are completed, the main issue is moved to the next status. Is i...
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I currently have an export going from a projects calendar in JSM to Google calendar. 1. How often does synching happen to push new updates from JSM to Google? 2. Does synching only happen 90 ...
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Hello, recently we updated customer permissions in JSM. due to which for one of the project Widget functionality is affected. so basically we removed all access from Global setting JSM >> Cust...
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Si bien tenemos validaciones en las transiciones de los workflows ha pasado que al editar un ticket se pierden ciertos datos previamente cargados Es posible agregarle una validación a la panta...
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Can someone please help me with this issue. Why doesn't a customer e-mail create a ticket in JSM? Is it because he is also a member of Jira Software Project as well? Email log shows the failu...
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Hello, I will try to explain the issue as best I can. We want the customer to choose a type of “typology” (Select List), for example, "Hardware", "Software", etc. Very basic. When submitting the t...
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...iconize", "canRaiseOnBehalfOf": true }, "canRaiseOnBehalfOf": "user_id", "requestParticipants": ["user2_id"] } Same issue when I try to comment a ticket domani.atlassian.net/rest/servicedeskapi/r...
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I need to create multiple Asset objects using a JSON response. My JSON response is similar to below. This only create the object for first JSON object. What am I doing wrong? "sta...
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Hello, I turned off my automation for a period of 24 hours, then turned it back on as the team decided they want it and now everytime it gets cloned the ticket from one service desk to another...
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I've set up an approval step in my workflow and it works as expected. However, sometimes the user selects an approver and later finds out that this person is sick, on vacation or isn't present for ot...
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Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 9 | |
| 8 | |
| 6 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 9 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |