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Jira Service Management
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...heckMitigationField = getFieldByName("Mitigation in place?") def ShowMitigationTextField = getFieldByName("Explain Mitigation") CheckMitigationField.setRequired(true) if(CheckMitigationField.value == "Y...
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So I am currently creating tickets through the API using the Issues post endpoint. I have everything set right and the ticket is created as a service request. But I want to select a certain service r...
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Hello, Got error with automation, when try automation send notification to email. I will add photos to understand situation. For short example. I will try make that automation look ...
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Hi there, I'm a new Jira admin and my supervisor asked if the following is possible: I recently made three dashboards for our developers, each a little different to accommodate the individual...
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Please share some steps to created this rule and when we commented the issue the notification should go to cc list as well.
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Is it possible to turn on full-text search on customer portals somewhere? Currently, customers can only search for existing issues by whole word. Thanks for the advice.
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Hey, I have the problem that customers cannot create requests via the service portal without having to create an account. Do you have any idea how I can fix this problem? It should be possible for c...
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Discrepancies in User Picker Accessibility: An Examination of Custom Field Anomalies Across Collabor
I find myself grappling with an intricate quandary involving a custom field classified under the user picker modality. While my own interface allows for the successful selection of users within this ...
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I have a Custom field with a user picker type. I'm able to select Users from this field, but other members of my team are not. They are getting an empty list instead of a user list. But when I select...
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I want to "move" an issue from service project to software project. I can both "create" and have access to "move" in the service project, but can't find the option. Note: I alrea...
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`Zabbix 7.0 running on an OpenSuse Leap 15.6 GCP VM.` `Jira Server 10.0.0 in the same environment (different host)` I've installed the `zabbix-java-gateway` and configured it accordingly, as well...
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I am setting up an automation rule on my board based on the if else condition where if any of the condition is passes, a new issue gets created on my board. If conditions are based on 3 different fie...
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Hello! I'm setting up an integration between Jira and an online marketplace that our business sells on, to handle the customer service requests for our shop. Our customers will be interfacing with t...
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We are utilizing JIRA Service Management. Each ticket has an Account ID field. Each ticket requires its own unique account id to be entered. We have a report that provides us the...
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I want to know how a form is beneficial other than the below option wrt request types - Forms provide dynamic feature that enables to provide optional conditions to include multiple sections. I gues...
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Hi Team, I need a support for below requirement. For Instance: Issue Type is Complaint, Assignee SLA is 16hrs and Ticket SLA is 40 hrs. Same ticket (MPF-1) is moving among number of ...
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Hi all, I want to create an automation that runs when an asset attribute boolean is set to true. I can't seem to find the attribute trigger, is "Object" updated/created/deleted the only ones a...
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I've 5 child issues linked to main issue, these childs have "start dev date" and "End dev date" CF. I need when the main issue moved to specific status then to copy the minim...
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Hola! Cree una condición en La transición al estado Planificado-Desarrollo, el objetivo es mostrar este estado cuando el Request type = "Evolutivo" y el valor del campo Complejidad (campo...
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Al importar un plan de trabajo desde un .csv a Jira, utilizo el formato de fecha dd/mm/yyyy sin embargo al revisar la carga masiva que he hecho en Jira, me aparecen fechas de Enero, el día y el ...
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Does anyone have a good example of a customer schema? I’m trying to put a schema together for deployed assets at customers.
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Olá, pessoal. Gostaria de esclarecer uma dúvida: existe a possibilidade de bloquear o lançamento de horas no timesheet para os dias de fim de semana (sábado e domingo)? Estamos observando que alguns...
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Boa tarde, tudo bem? Configurei uma SLA com alguns objetivos e dois deles possuem o mesmo objetivo de horas, porém, são condições diferentes. Em cenários assim, o jira engloba os dois o...
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Hello, is there any way to change the customer portal URL on JSM? The customer channel currently directs to a customer portal address that ends in : "/customer/portal/1" yet if one click on our 'serv...
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When someone replies to a ticket, RE: is added to the subject which creates a new ticket. How to resolve?
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |