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Jira Service Management
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Back in september I migrated several customer projects from one Jira Service Management cloud (standard plan) to another Jira Service Management cloud (standard plan) using the system->migrate fun...
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I need to include this field in a workflow's screen
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Hello everyone! Me and my team are exploring the new Views > Calendar Feature on JSM. We have created a simple calendar view and tried to share via the share button with an email out...
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I created a few format rules on the list view of a project and I would like them to be visible to all users when using the list view. Is this possible now?
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Hi, i have several objects and i want to show some attributes of an "mother" (aaaa) object in another object. with the given attributes: Now i have child object, called "testumgebung",...
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Context: I've been developing a SDK to interact with Proforma fields, because it would ease a lot of the work in the CI/CD pipelines of our company, but the endpoint to fetch these values are not do...
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How can a public customer (portal only access)follow-up and interact with a ticket opened by him/her
Hello, I would like to set up a customer portal for anyone to access and submit a request without needing to log in. Further, I want that my customers be later able to access that request and fully...
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Hi, I created a channel in my Microsoft Teams and ensured the webhook was working by sending the payload via Postman—I successfully saw the message in the channel. But when it runs from Jir...
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Hello Team, I am not able to move the form fields in table Could you please help me with this issue Thanks, Krishna
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Hi Everyone, I did something wrong when I tried configuring some rules and workflow issues. But I could not find what is affected to this problem. The problem is that I can usually respond ...
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Hi, We completed the migration of opsgenie to JSM recently and noticed that the alert description stays in the HTML format displaying the tags rather than showing the processed information. Kin...
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Just wondering how many other JSM customers out there were impacted by this? Interestingly, the instance URL in the body: while it read as our correct site, the actual URL for the hyperlink was anot...
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hello, it happened several times we manage the accounts of our colleagues and sometimes nobody touched anything but it appears that some common users are admin in jsm and not only customers,...
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Hi, I need an automation to set the approver of the issue based on the value of a field. I have done a simple test, updating the issue fields when it is modified, but I cannot get the Approvers fie...
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Hello, After the update in Jira the default comment is set to "add Internal note". Before the update, default was "Reply to customer" This can make some problems when support res...
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It is great that we can now have board views in JSM! But is it possible to have more than one board? I have more than one team working in my project and it would be good if they could hav...
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Hello together. I have an improvement suggestion. We are using Jira Service Desk. If there are multiple attachments in a ticket, I can either download them individually or all at once. When do...
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I am trying to use automation to set the asset object field by using JSON additional field. I saw a similar question posted: https://community.atlassian.com/t5/Jira-Service-Mana...
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Dears , I have Jira data centre and i want to export one project with all its component without created issues t UAT environment identical to production
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Syncing two systems together JSM / HELIX. If the values in a cascading select list are changed on the HELIX side and via a web hook, it tells the automation rule the new values, how can I change wha...
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Hello, I'm currently testing out Jira Service Management as a potential IT ticketing solution. I created Account A using Email A (my work email address) to set up and configure a new IT service pro...
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Hello, I have created a form within our company JSM Portal. My issue is that I want our users to select from a specific list of possible managers in our organization as possible approvers for this re...
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How to define escalation policy to step to "next up in rotation", within Escalation policies
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How can I parse each specific JQL and eventually save the results in a dynamic pace in Confluence? e.g. New Database page: Queue1 - JQL-Query-String1 Queue2 - JQL-Query-String2 Up...
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Hello, I am looking to change the implementation of the service portal by obtaining information from users through an 'Attached form' rather than users entering information through the defau...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 11 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |