Community resources
Community resources
Community resources
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Jira Service Management
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Hello everybody. I have a client who needs to import objects from an old DB to Asset. One of the information each object bears is a comment field. I wanted to import it the comment linked to each o...
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I have created a JSM help portal project without taking JSM license . Now i want to set automation .
I want to set automation such that when customer raise request type . It should create a new issue in Another Software board with auto assignee assigned. I don;t have jsm license is there...
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Hi Jira Team, We’ve noticed that despite the current configuration (as shown in the attached screenshot), which restricts invites for the Jira Service Management product, users are still being promp...
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In the documentation for managing organization detail fields, the first step is to turn on Customer and organisation profiles from the project settings/features page. Our features page only incl...
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Hello Community, since I have not found anything similar I wanted to open a thread to collect useful Filters and/or Dashboards for new or experienced admins. Please provide any Ideas in the comme...
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Hi, We seem to be having a bit of an issue with an automation to create sub-task based on a Multi-Choice/Checkbox Field. The idea is that when the field is edited, different sub-task are created b...
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Hello, Our teams log 8 hours of work each day. However, some skip work logs or make incomplete entries. Do you have a plugin or suggestion to alert you to this situation? Thank you. ...
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Hi, I have been trying to create an issue and set object fields on creation. When I do this it will say : '{"errorMessages":[],"errors":{"customfield_12345":"Field \'customfiel...
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I was wondering if there is a reason that issues on my board, once they have been transferred to an approval column, disappear. Is this a setting I can turn off?
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I just want to know if it is possible for an automated email to be sent out once a comment has been left on an issue In a specific Column which has approvals. I need the email to be sent to the pers...
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I'd like to know if there is a way to setup notifications, either through native JSM features or third-party apps, where I can be notified whenever tickets reach a specific value for a field. In m...
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I work for a mid sized B2B SaaS company and am blocked on a JSM setup task I'm hoping either the community here or Atlassian support can help with. Based on what I've found trying to solve this...
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When creating/editing a Series in a Report, you get to choose a colour for the line on the chart. There's 24 color options here, but a lot of them are very similar to each other. ...
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Can I create a graph that shows by vendor the total uptime each month for the past 13 months.
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In JSM, an external import has been configured under Assets. The feeds populates data ii 'People' view. Within the people Assets - People, how do you link a 'person' object to their AAID?
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How can I filter my JSM tickets that have different satisfaction scores? Through basic filtering, I can only apply the satisfaction value once, and for a single value (either 5, 4 or 3, but n...
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Hi all, I built this automation for auto assigning tickets and registering them properly in the off hours. However, it only needs to run between 23:30 and 06:30. This doesn't work. What I want it to...
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I have been using this regex to find reference to other ticket in comments and make a related link: [A-Z]+-\d+ it works, but it is too general and often causes errors for things that aren't really ...
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Good day, How can I specify that certain users can only create tickets for their own project? I have a user who only works in one project. However, when he clicks on ‘Create ticket’, he sees ...
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Hello, I have attached a Form under Request Types that is to be filled out by a user. I have left the Form fields unlinked to the Jira fields as I do not want any duplication of information....
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Our agents are forgetting to log their working time. We want to ensure that they cannot close a request or notify the customer until they have logged the time spent.
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We want to only give access to our support channels to logged-in users of Jira. To do this, we set our project customer permissions to "restricted." This morning, we noticed that when the projec...
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Tried to set up email notifications to notify our team when a ticket breaches its SLA. The wording on the automation makes it look like it should only trigger at the exact moment the SLA Timer ...
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Hola a todos, actualmente usamos el plugin Element Connect para la sincronización de datos de los usuarios que crean los tickets, pero queremos cambiarlo a la CMDB. En nuestras pruebas, hemos hec...
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Hello Community friends, I have a customer who wants to have an object attribute updated when another object attribute is updated. Here is the scenario: Asset Object Customer A's from Object Type...
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