JSM alerts html formatting issue

[Dhanya Janardhanan]

Hi,

We completed the migration of opsgenie to JSM recently and noticed that the alert description stays in the HTML format displaying the tags rather than showing the processed information.

Kindly let know if there is any configuration to be applied post integration on alerts.

Thanks in advance!

Dhanya.

[ldolson · Accepted solution]

There's an open feature request ticket on this ([JSDCLOUD-14513] Ability to render HTML tags in alert description and extra properties - Create and track feature requests for Atlassian products.). Even though it seems to be a bug/defect, it's being tracked as an additional feature for now. 

[Susan Waldrip]

Hi @ldolson , Welcome to the Community! Thanks for posting the link for this issue, just voted for it and I hope others will see your post and vote, as well!