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Community resources
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- Questions
Jira Service Management
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I am unable to login to my admin account as the subscription wasn't enables. I have priority client delivery need support.
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Hi there, I'm searching for this answer. But can't find it. I've connected an external (gmail) address. Issues created on an incoming mail works properly. But when i'm answeri...
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Dear Atlassian Experts, I am reaching out to seek your expertise regarding a requirement we have encountered. One of our users has expressed the need to download all canned responses, which is cur...
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Hello community, I have a problem with my send webhook request module. I'm trying to create automation, which would change custom field value through API. But when i'm trying i receive 404 error. ...
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Hi, I pinned a JSM cloud to a certain region, but after the move I discovered that Script Runner can't be pinned. Why? And if it can'be pinned, my data will move across different DC through S...
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Users and customers are unable to receive each other's emails. The emails are automatically archived and do not appear in the pending section.
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Hi, Is there a way to determine how published knowledge articles have prevented ticket generation? Is there a way to track or report on this? I believe there is a report called "Report Defl...
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Hello I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears. Mean...
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Hi all, My customer is asking me for access to the dashboard of all tickets from this month, as well as the ability to see the tickets and the answer history in them. I want to restrict his u...
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Is it possible if the customer can select or change the approver when the default approver is not available
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We are using the field 'Team' in our Service Management. I want to create a SLA with this field as condition for ending time. Is it possible to use other fields than listed in the DropDown?
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I have an issue bothers me for a month, Our system works fine,but sometimes the sla not working ,and then breached ,even the ticket meets the SLA condition. When I recalculate the ticket,the SLA be...
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In Jira cloud we have the following option: Jira>Teams>"Select the team">Go to operations>Alerts wherein we will get to see all the alerts. This is based on the aut...
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JSM picking up the API call in random order means Sending Request as webhook body with 10 objects 1.PostMan → JSM → External Tool (Tuki) 1. sending 10 objects from Postman JSM picki...
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I keep seeing posts about setting up team calendars but I only see one calendar and it's for the whole project. How do you setup different calendars within the project?
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HI, Is there a way to add multiple requesters to a single ticket while creating it? The goal is that whenever I comment on the ticket or change its status, all the requesters will receive noti...
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In essence, reducing duplicate service requests by adding further updates to comments. A really good example is that we monitor Microsoft Health incidents and advisories. I can see the summa...
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Hello, I'm trying to create customers automatically without specifying the authorized domain name each time. I'm getting this error in my Jira Service Managment mailbox: Sorry, self-signup i...
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Hi, I need to edit the issue custom field with the attribute value of the asset field. Field to be updated is a custom field: "Obszar IT i Bezpieczeństwa" customfield_10165 Value to be taken from...
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Hello, I saw that you had decided unilaterally to remove the possibility of having access to assets if we did not have a premium license. I had created my CMDB on it, and I was using it. It ...
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I had assumed that the "Reporter" would be the actual person who reported the issue but I've realized it is not. Since we need to track who created the issues, not who the person is they're reporting...
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Can the Jira service management be integrated with a company web site so the clients can log into our company web portal and open a case and submit it online They can track the progress as it is u...
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We have a few request types that should only be used by a few people. If we put it in the portal, others will definitely try to use it so we hid it, assuming we could send the URL to those people dir...
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I have a Objecttype = "Employee" I have a Object = "Employee Name" The main Attribute in "Employee Name" = "Full Name" I have a Object Asset Field = "Assignee Profile" W...
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Hi, Today Oct/25/2024 CST, we are experiencing slow and sometimes no email notifications triggered by the Jira Notification scheme for issue creation in Jira service management. Is there any downtim...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |