Jira Service Management

Hi All, I just wanted to confirm does Jira send notification to other organization customers if any customer made a comment on closed request(All notification settings stay same)?

• cloud
• jira
• jira-service-management
• jira-service-management-cloud
• jira-software
• +2 more tags...

Hi together,   I´m working on our BoschEnergyManager.atlassian.net Jira site and I´m preparing to roll out jira for our whole Bosch BT company. Therefore I need a way to translate our confluen...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hello all, i am in a bind at the moment a colleague of ours was added in jira in a different company, now i want to correct this but i do not see an option for this in jira service management. ...

• cloud
• jira-service-management
• jira-service-management-cloud

    None issues and projects imported. Fatal error during import What now? You can download a detailed log of this import. You can also save the configuration fo...

• jira-service-desk
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

Does anyone know if a Mac version of the Asset Discovery Agent is in the works? Thanks

• cloud
• jira-service-management
• jira-service-management-cloud

    I have a behavior that is interfering with our use of the bulk change option. We have several tasks with different clients, and during the transition to "Resolved," I load a screen w...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,     I have a project with two request types: one for connection issues and another for testing. A connection issue is classified as an incident, while testing is classified as a prob...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm setting up Assets for the first time, and attempting to use an object schema using the IT Hardware Asset Management Template, and the discovery tool to pull in assets from my network. The discov...

• cloud
• jira-service-management
• jira-service-management-cloud

Good to learn about improved governance functions for Jira: Are you going to implement a similar function for Confluence too? Would entail things like global templates, address groups, etc.

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hi, is there any possibility how to move slack integrations from Opsgenie to JSM or do I have to rewrite everything manually? Thank you for any advice

• cloud
• jira-service-management
• jira-service-management-cloud

hello, I want to stop Jira from collapsing options in the main navigation bar,   If the browser window is too small to show all of the navigation menus, the menus are collapsed under a "More"...

• jira
• jira-data-center
• jira-service-management

Buenas! hasta hace un par de semanas podía importar un csv con incidencias de diversos proyectos y en el paso de "proyecto" me dejaba seleccionar un checkbox que decia que los proyectos están indicad...

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi,  Does anyone know how (or if you can) use Timesheet Export for Jira (by Wruff) to use in a Jira Service Management Project. I need to start having team book time against tickets but then n...

• addon-timesheet-export
• atlassian-marketplace
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to connect jira with freshdesk throught an  automation rule. FD provides a GET endpoint for retrieving ticket information when using the proper query.  I am using the que...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  I want to set automation so that comments on cloned issue reflected on parent issue .

• cloud
• jira-service-management
• jira-service-management-cloud

Hello dear Atlassian Support :) I have a problem here and would like an explanation please. Let me briefly explain the problem: I would like to use automation to create a new ticket with a set req...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, A couple of questions around the Organizations concept in JIRA I'm trying to use this field across other projects as well, because I need engineers to know which Organization is the resp...

• cloud
• jira-service-management
• jira-service-management-cloud
• organization

I need to be able to customize the Requests List but the default set of columns that I see there doesn't cut it (I want to do it based on a custom field). Any idea how I can change this?  

• cloud
• custom-field
• jira-service-management
• jira-service-management-cloud

For JiraGuard, there is a prohibition of data export like reporting, download of change plan, but this is a usual practice for the service management adoption. How can we apply with JiraGuard data e...

• cloud
• jira-service-management
• jira-service-management-cloud
• not-applicable
• security-and-access-policies

  How to remove stakeholders name on the services i was able to remove it last november 4 but the system bring it back and now im wont able to edit it    

• cloud
• jira-service-management
• jira-service-management-cloud

    Hi all I have a question i've already have my clients added up as customers, and the users/contacts of each  customer. Our customers are not use to open the tickets true t...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm looking at a list of workflows and the projects that use them. I want to export this list to Excel or csv.  How do I do this?

• cloud
• jira-service-management
• jira-service-management-cloud

  I imported issues from a csv file. Can customers who have access to the help desk view those issues that are in progress?

• cloud
• jira-service-management
• jira-service-management-cloud

Adjunté un archivo equivocado en una incidencia y quisiera eliminarlo para poder adjuntar el correcto 

• cloud
• jira-service-management
• jira-service-management-cloud

Back in september I migrated several customer projects from one Jira Service Management cloud (standard plan) to another Jira Service Management cloud (standard plan) using the system->migrate fun...

• cloud
• cloud-migration
• jira-service-management
• jira-service-management-cloud