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Jira Service Management
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Would it be possible to get assistance syncing AWS Security Hub to our Jira instance? So far we've set up AWS Service Catalog (no products though) Security Hub and Config IAM Users and Access K...
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We have a portal for our JSM instance which anyone can access. When the issues are created the reporter defaults to our site admin, instead of the email of the user (required field for submission). H...
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Good morning, We are trying to achive this scenario: The customer writes us an email at the support@ourdomain.com asking for support, a jira issue/card is created as "email request" in the project a...
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Can I change the field: Type of requirement from Epic to Change? Thank you
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We are gradually migrating teams from our current tool to JSM; originally, we wanted to live, one project at a time. I can't see an option to make project Draft, do I prevent customers seeing and ac...
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...ommand, add Assist, and configure as an agent channel, choosing the Request Types to stream for new issues. I went into our public/common Slack channel, used the invite command for Assist, selected the "R...
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Hello everyone, We have created a dynamic group in our Azure AD, in which users are automatically created and then synchronized into our Jira instance. If we remove users from the dynamic Azure AD gr...
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I want to get the total percentage of SLA breached tickets in my dashboard. So, to achieve this, I am going forward to create report. when I try to make report and go to add series then I don't find ...
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I copied the 'onboarding employee' service request and changed the name into 'off boarding employee' . When I try to use this service request type in 'create' it doesn't appear in the options, see pi...
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Hi, I would like to fill in my catalog of requests for my assets. This catalog would contain the request type, the GTI, GTR ... I created custom fields of type Assets that allow to r...
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Hello Community! We want to create Report, which should show status of all Asset Types, like all asset allocation status. Currently we are having report which can show only one type of asset,...
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Hi, on my JSM project i can't customize as desired the custom field "site". I set up the field type select list (single choise). I would like that this field could be edited with different choises ...
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Hello Community! I have been tinkering with a solution for automation for some time and unfortunately I am not getting any results. The requirement: I want to use an automation to read a value from...
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...askState=Planned, Timestamp=2024-09-17T09:35:41.6335522+00:00, ScheduledTime=1726566297, PartitionKey=ScheduledTask, RowKey=xxx, Results=Planned, Recurrence=7d, Hidden=true, Tenant=AllTenants, Name=Alert o...
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Hi We are in the process of upgrading mobile phones and cant seem to restore the ATLASSIAN MFA for staff with new devices. Can admins do this on behalf of users, ie disable and r...
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Hi everyone, Can we limit the time for submit the survey result from customers? It means that customers just can submit the survey response once for 1 ticket By the way, can we set up the t...
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Hey Everyone! I have recently received the below Email: A workspace that you administer contains apps or integrations that recently used the files.upload web API method. We want to inform ...
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Update Elements connect field without affecting change history or last update time (multiple values)
I have a script to update an Elements Connect field without affecting "change history" or "last update time", but it only works for single values: import com.atlassian.jira.component.ComponentAccess...
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Hi! I have a problem: 1. User 1 (Customer) creates an issue in the service desk project. User 1 can be any employee of the company. 2. The issue is performed by user 2 or 3 3. Final s...
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Hello , i have tried to make some field required for one of my project but it seems to doesnt work and idk why. So the field are in a transtion screen and i'm using validator " field required ...
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Hi, I'd like for customers to see the full description by default instead of having to click on "show more" for each field. Is there some hidden option for this? Best Regards, Tobias
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Hello, We just moved our Opsgenie operations to Jira SM. We have some rules to create Incident based on some conditions and link the Alert to the Incident. The link is created ("is e...
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We are unable to use the service management project Can we know the reason why we are not able to raise a ticket / Unable to add the new customer / and raising portal showing Forbidden (403) Er...
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Hi, I want to setup something similar using Assets. In my JSM request form, I have a drop-down list with 4 options. When a user selects Option 4 from the dro...
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Hi everyone, I have some inquiries about automation: 1. Can we set the second language for every email that sent out by automation 2. Can we change the email sender for email sent out via automati...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |