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Jira Service Management
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I want to create a client, but I don't want to send him an email How can I do? And, how I can delete a client. Thanks
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In the Update the request types of issues using Atlassian Intelligence This can be particularly useful when you receive requests by email and end up with a lot of issues with the Emailed request re...
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Hi, my company wants to make a change to how our current service portals are set up and I'm trying to see if this would be a good way about doing this. Essentially we have multiple service portals fo...
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Ability to configure what fields / columns appear in the Child issues, Subtasks and Linked issues se
Hello, We have created a new issue type as Change Sub-Tasks which are used for changed tickets and created a new field "Sequence" which tells about the sequ1nce in which they will be executed. Cu...
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I'm looking for some clarification on the upgrade processes and release strategies for Jira Cloud: Feature Activation: How does the activation process work for new features? Are th...
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Hi, I have a portal in italian language, which is set as the default language. During the normal workflow, when a ticket changes status, the customer receives a notification via email like this. &...
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Hi everyone, I’m looking for a way to customize the colors of different statuses in the queue and issue views. For example, I’d like to have "Open" displayed in red, "Waiting for customer" in blue, ...
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I would like to create a SubTask via Jira Automation. The SubTask summary should contain information (last name and start date) from a previously submitted form within the parent issue. The fo...
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We have a few claimed domains. External Confluence URL's are hidden for search engines. And yet is it possible to create an account without getting an invite? if it is possible: how is this done? an...
324 views 4 0 Deleted user September 20, 2024 -
We have a Exchange online environment where we storage and manage our emailadresses. We have a shared support mailbox that we want to connect to JSM so the emails automatically convert to a JSM-issu...
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Quisiera poder acceder a jira a ver una factura que me han enviado y no me deja entrar con mi correo barbarafornes@hotmail.com
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I have created a handful of request types to use for raise support tickets in our business. I want to create a web form I can share internally with staff and the can use it to raise ti...
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Dear Support, We recently triggered the following error while LDAP synchronize in User Directory. We guess it’s about the amendment of user_name field of user data source. However, w...
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Managing the assets of a central data center involves numerous racks, with each rack accommodating a standard of 20 servers and switches. Each switch has 24 ports. I have established an object archit...
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Hi ALL, Since the consultant's description is not very clear, can someone tell me which specific features are affected, and how can I check if I am using them? The following is the preliminary info...
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Hello! I have added 3 tabs in my sub-task issue type and I need to be able to show certain tabs depending on some conditions. I have an automation in place that creates different sub-tasks with dif...
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Hello, I am new to Jira / Jira Service Management, we're evaluating it as a replacement for our current system. A feature I have found absent from JSM so far is contacting an external party...
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In a Jira project , we have a workflow transition from Resolved to Closed. During this status transition the resolution date is getting updated. However, we would like to preserve the date when...
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Hello Experts, We have a use case where we need to integrate 8X8 Contact Center with our Jira Service Management instance. We have explored the marketplace and do have a plugin but it does not enabl...
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Hi Here is a sample i use a photo for if i insert text here it will get converted. basically i have a json line with "description": with a n a href= hyperlink in it, and while importing it it d...
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...ill be available on issues and for Automation. I would like to setup an automation where an issue is auto-closed with comment based on that "date". If it were a true date field, I could use a s...
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Hi, I'm in the trial period before the migration from server to Cloud and I'm in trouble with the mail request in the Service Project. Even if I've followed these steps: https://confluence.atlassi...
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Through the API, how can I get these values (Active, Support Requested, Deleted)?, it is an attribute of an object
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I am attempting to make a simple automated message when a ticket is triaged in Jira Servicedesk. I want the message to say something like "Hi {{issue.reporter.displayName}}, Your issue has been re...
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We manage a restricted Jira Service Management project and expect to grant customer-level access to an increasing number of external users. I've identified the 'Create a customer' method in the REST ...
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