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Jira Service Management
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Hello everyone, I am experiencing a rare error: when I create an issue in Jira Service Managment associated to a customer, this issue does not appear in his portal nor is he notified via email. What ...
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I have a JSM project where a small team will initiate issues from the portal. The form contains a user picker field, "Manger". It will only allow users listed in Project Settings/People, ...
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I created a new JSM project and added a organization everything seemed fine. However when I had a user test creating a ticket everyone in the organization got the notification. I tr...
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I am looking for a way that when a specific set of users create a ticket (VIP) that a beyond the normal creation/assigned workflow that I can get a notification sent to specific people. This is for i...
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Is there an official API to attach an email to an issue so that the email will be recognized by the JIRA outlook plugin as being attached to an issue? The goal is to automatically create issues from...
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Hello community, I want to know if the SLAs can be viewed by the customers in the Free Plan. If they can, I need to know how to configurate it. Thanks :)
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Hello, for several days now when I try to modify the points of my US I receive the following error: "Check your connection, then give it another try. We couldn't set the story point value" I haven...
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Unable to add resolution code and resolution notes to a ticket in order to move from in progress state to resolved state, Throwing error as unable to add resolution code and notes through python api ...
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...ocumentation: {{if(smartValue, "value if true", "value if false")}} ... but can't seem to figure out the correct syntax as there were no examples on the page (Automation smart values - conditional l...
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When using the portal anonymously, it seems to be possible to enter an internal username. When this comes through to the portal, it would appear to come from a genuine, logged on user. Cl...
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Hi Team, While closing a Service request in portal level need to make comment field mandatory. But its showing optional in portal view. I have tried to achieve this through script also but it worke...
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Olá bom dia Gostaria de saber se é possível monitorar ou fazer alguma automação para enviar aos clientes quando seus chamados são rejeitados com seus motivos, pois a minha diretoria questionou se ...
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Can two or more people, see and do other activties meanwhile other person realize in same account other actions? Or rather there is a concurrence of users per agent
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Puedo comprar licencias mixtas, por ejemplo 10 premium y otras standard para distintos perfiles? Cómo es el proceso de compra?
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How can i see Happy signal Feedbacks by Reporters on my resolved issues
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Hello, in Jira Service Management, I tried to set a SLA to 20 minutes for critical issues: Please find my SLA configuration: But when creating a criticacl issue, the default "8H" SLA applies. ...
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Exactly what I've said on the header Somebody can throw some lights on it?
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Hello, I am looking for a filter, to identify an available assignee. More specific I would like to have a table only for the assignees, who have not ticket in progress or in open status. Please le...
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Hello, Is it possible to show SLA to customer at customer portal on his request? Maybe there is possibility to copy SLA to Due Date column by some automation? I've tried the second solution, but I...
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Hi! I'm trying realize a AQL filter in the import. I only need users with the Account Enabled" and the vale "Contratado" in "office" parameter. With "Account Enabled" = True AND "O...
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REVISAR PAGOS DOBLES EN TARJETA DE CREDITO
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I am using Jira Service Management (Cloud) free plan. I need to know about public comments on the ticket, for tickets received by email, do people in copy receive the public comments?
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I am unable to remove a queue from Tam priority please can you help i keep getting an error - i have tried to refresh multiple times "Problem assigning the queue to priority group"
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Hello everyone, I have a case where a few important automation rules depend on the link type. To be more specific, if an issue is linked with the linked type "causes" then automation is trig...
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I'm searching for an app in the marketplace that has the ability to export issues, including their custom fields to a spreadsheet format. Does anyone know of an app with this capability? So far I hav...
Atlassian Community Events
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