Issue with screenshots in comments

[Jens Brockhaus]

I have an issue after update jira Sm to version 10.3.. When an assignee wants to insert a screenshot in a comment, at first there appear am upload-dialog. After confirming the page reloads. The image is uploaded and the comment ist empty.
Has anyboday the same issue?
Before the update the users can simple add a screenshot to a comment.

[Mary Jennings]

Hello,

Try clearing your browser cache or testing in an incognito window to rule out local caching issues. It helped me.

If the problem persists, check if any third-party browser extensions (especially security-related ones) are interfering with the upload process. Also, see if this happens for all users or just specific ones, sometimes permissions might have been altered after an update.

[Jens Brockhaus]

Hello Mary,
thanks for your support. We have tried it with cleaing the browser cache. But it does no help. The problem have a few user. It seems to be smoething with the browser and new version of jira sm.
Here is what the users do:

• begin to write a comment
• then the using the snipping tool for a screenshot
• they copy the screenshot (using the context-menu from snipping tool)
• after this they want to insert the image with keyboad (ctrl+v)
• an upload dialog appears
  
• after confirming the page reloads and teh comment is empty

In the  former Version this do not happen.

Kind regards
Jens