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Allow External Users access to JSM Portal bypassing IP Restrictions

Mathew Lederman
Mathew Lederman
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December 5, 2024

Is it possible to allow external users access to a single JSM Portal and ignore IP restrictions applied to the Jira Service Management product?

I would like our primary IT Service Desk to be accessible from any device, while still maintaining the IP restrictions our JSM, Jira and Confluence product. 

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Charlie Misonne
Charlie Misonne
Community Champion
December 5, 2024

Hi Matthew,

The IP allowlist applies to the wole site.

There is a feature request to make an exception for the customer portals but it has not been implemented so far: ACCESS-1532 

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Jira Service Management
Jira Service Management
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PERMISSIONS LEVEL
Product Admin
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