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Community resources
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Jira Service Management
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Our team has made the jump from our old, outdated standalone server to Data Center. Our service desk projects, and info was transferred also, but we do not have service desk anymore which was a mista...
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...othing there.. just crickets I have enabled: Public comment added Request created Public comment edited i have a bunch of blacklisted domains and emails, i checked if my domain w...
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1. Go to project settings. 2. Open Request types. 3. Select Email request. 4. Change the name of the Email request to Question. 5. Click Save changes. Result: An error message: "We couldn’t sav...
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Fake accounts created pretending to be a company. under the links hide fishing scripts that collect information. Atlassian's platform is used to spread malicious activity. please block the accounts. ...
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Dears, I want to create number filed but this filed is accepting unique values only and can't be duplicated in any other request. Dev team want priorities request according to numbers and this prio...
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I have a custom field in our service management portal for ticket categorization. Never mind the fact that you can't add more than two tiers to this drop down field out of the box, it's been bugging ...
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How do I extend visibility of the change board to other members of the organisation - whilst retaining the 'free-tier' status (at least for now)?
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Is available to create project with type "team-managed business" on a free plan? How?
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Hi All, We are in the process of migrating one of our JSM projects from our Data Center instance to JSM Cloud. Now we're facing the issue that comments that were previously marked as internal have b...
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I would like to deploy the portal for my users. On the portal, I don’t want all the available projects, only the ones I select. For projects that do not appear on the portal, I want to retain the abi...
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I have used "Time to SLA" and "SLA PowerBox for Jira," both of which provide custom fields for agents to add SLA times in the issue view. However, I also need the SLA data to be avail...
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I am using a Team-managed project, which is growing in terms of tickets and features. We have a scenario where we want to track cycle time similar to what we have with Company-managed projects. Can a...
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Hi! I dont succeed adding new Origination to Customer Organizations (please see screenshot). I am only suggested to add already excistent organizations .
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Dear Community, I have been tasked to automate creation of customers in our Service Desk Management. After some research I started using the Servicedesk API from which i can correctly all custo...
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Hi Support, Is it possible if we could get a documentation guidelines for system admin, on setting up the user roles. Thank you
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We have our Jira Service Management integrated with our monitoring system. When an issue occurs, a ticket is automatically created. Now, we'd like to be able to detect when the same resource is havi...
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We're trying to agree amongst teams what the intended purpose of the various dates are and the behaviour which Jira supports by using them. I've seen various posts with various answers but they ar...
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In Jira Service Desk, when an agent creates an issue on behalf of a customer in the customer portal, and if the customer doesn't exist as a user, it shows an option like "Add new cust...
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Assistance to Understand and Implement Automation for Adding Labels to Confluence Pages-on workflows
I hope you're doing well. I need assistance in understanding the instructions provided in relation to adding labels to Confluence pages through automation I'm using 2 different rules 1 creates a page...
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Dear Community, We have JIRA service management portal to create tickets for our users(customers). For some reason couple of our users when they try to login the JIRA redirecting them to JIR...
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We are getting charged in monthly billing for JSM as we haven't using it. As i am using standard version of Jira with monthly billing plan. This month bill generated included JSM sub...
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We are using the New Relic integration to raise alerts in OpsGenie. I would like to close alerts in New Relic if an alert is closed in OpsGenie. At this point in time, the integration is only one-w...
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Hi, In cloud JSM Assets unable to edit service relationships. Screenshots attached. Regards, Tom
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Hi there, I want to make one of textarea (not all textarea) shorter, can it be set in Behaviour in ScriptRunner
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JSM and Jira project -reportin system that allows us to understand the overall impact of each enhanc
I'm seeking assistance with managing our enhancements across our Finance division. Currently, we have a central project that encompasses all our enhancement requests t...
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