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Jira Service Management
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From our success factors application we get a mail when a new employee is hired. With email-this-issue we create onboard tickets for each of these mails we receive. This works very fine but... &nb...
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Our company is looking to find a migration specialist/vendor that is EXTREMELY knowledgeable about all things related to migrating ZenDesk to Jira Service Management. We are a company that has recent...
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If my Atlassian account is invited to join another organization, will any projects, spaces, issues, automations, content, etc. that I have created in that other organization with my Atlassian account...
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There is a menu that allows you to delete your own Atlassian account, but can you delete someone else's Atlassian account? Is it possible to do so by inviting them to join the organization?
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Hi everyone, I am having an issue in my JIRA SM whenever someone raises a ticket via Email on the ticket the email they are sending the request to is added as a request participants.&n...
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We want a ticketing system that would work with call forwarding, Whatsapp integration if possible, multi-location support, time tracking, centralized ticketing.
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I have noticed that a few of my mp4 file uploads, and those of a colleague cannot be played back. It feels like the upload has failed. Sometimes the issue can be resolved by removing and then upload...
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Hi Atlassian Support, How do you configure user rights for internal customers within Service Customer Desk so they can see all issues with security level "open to all"? Looking forward to your resp...
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We are looking for assistance to setup and implement Jira for Client Services navigating Atlassian for the first time is well just over whelming Anyone with suggestions can DM me on pet...
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I am having issues verifying CNAME DNS records. from looking at other issues raised by others, I can see that they have a SPF record, however mine only shows the 3 CNAME records and one TXT record. ...
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Dears, Iam using Jira service desk data centre edition and Iam using line manager approvals and other approvals in too many requests and when any user went for vacation too many requests are pending...
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I am looking at the GET for List on-call responders in the JSM Ops API documentation and you need to put in the schedule id. In Opsgenie the schedule id was in the URL, however this doesn't ...
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about 50% of my request types need at least 2 levels of approval, some need more (business decision). When we used FreshService, the workflow capability allowed approval step after approved approval...
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Hi community! I couldn't find the answer to this question, maybe someone could help me. I’m looking for a solution to better manage how our customers access Jira Service Management (JSM) portals. ...
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I have gone through the process and requested the JSM access and was presented with a link to send to our company Admin who I am advised has now approved the access. When I now go to try and start a...
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Hi All I need to know can't we log time in a Team Managed Project? Recently, my colleague created a team managed project which don't have work log functionality How to overcome this, e.g.,...
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I have made a form with tables. On the portal merged are shown in the right way, see attachment form-1. If I download the form as PDF, the merged cells are not longer merged, attachment form-2. Also...
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Hello, The article linked below demonstrates how to modify the default templates for canned responses: https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-respo...
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We previously had one request type, where people would type in our IT-Support Channel and it would automatically create a ticket for each message. Now were using assist so users can choose their requ...
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In Jira Service Management (JSM), when I'm creating a ticket, it shows "No Request Type." I want to remove this option. I have attached a screenshot here. Can anyone guide me on how to resolv...
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How can I build the requirement where the approver needs to get a reminder for approval and SLA in Jira Service Management? Does anyone have an idea?
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Hello community. I hope you are all well Can anyone help me with advice? I have automation that works but.... I need to limit it to 1 launch per task. My parent task has 5 sub tasks and I need when...
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The color of Help Text is red, which is very alerting, can I change to another color like Blue?
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Everything shows 0.00 minutes. Was working before migrating to cloud. Anyone have any ideas how to fix this report. Thanks in advance
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Hi, I'm using the below script to create sub-tasks using Automation and working fine. The issue I'm facing here is that I'm unable to copy the value of Software Sub-Product relevant values based on ...
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