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Jira Service Management
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Hi all, I've been trying to automate ticket registration in the off hours in order to catch first time to response SLAs in JSM. I have put the following together: This is how it looks: ...
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I have a project in Jira that has several customer emails and I would like to get all of these emails, but I tried using Postman using the endpoints and it only returns 50 results at times and lookin...
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I have a spreadsheet that is synced to Jira via the Microsoft plugin. We want to add two columns (custom fields both of which I have already created within our instance) and have users update those c...
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We use the deployment component with Jira and Bitbucket Cloud to track our environment deployments. However, some Jira stories are deployed manually, and we can’t find a way to mark these stories as ...
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Hi all, We have enabled slack integration for our JSM. We are able to create a ticket from slack using action from the slack message "Create Issue from (Jira Cloud)". We noticed...
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How do you get rid of this. It is in every issue created.
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I am trying to get updates in an excel spreadsheet to update the respective custom fields within a Jira ticket. I have the excel add-in from Jira where tickets will update in the spreadsheet when I r...
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I'm trying to write an IF statement for the Content section of the Send Email Automation. I have a list of fields and I want the Header and the value to show only if the value is not empty. However, ...
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I have doubt that the "Resend Invitation" (regarding a customer inside of an organization) is working. Let me tell you my scenario. A customer had said they ...
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Hello community, I wanted to let customer select products available in his region. I have User object type defined in Assets and have JiraUser attribute what stores Jira user and ha...
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I have created custom fields for organisations via GUI and entered the data manually for one data record. We want to fill the fields from the CRM using the REST API. My developer tells me that this ...
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Previously, when clicking the notifications icon at the top-right, I would see the option to group notifications or un-group notifications for the same incident/ticket. This was handy for our use bec...
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We are trying to enforce a business rule that issues need to be assigned before they can be accepted for work. We currently have the workflow implemented s.t. new issues go into a "waiting" state, th...
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It is confusing to the end user when an error message comes up due to the time being entered when it is 30 min increments
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I would like to allow Customers to open Jira Service Management tickets using an email that I created with my company extension. This feature is not working in the SM project that I created.
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In my organization, we currently use a tool to manage all the incidents reported by our customers. These incidents come from various sources, including our SIEM (Splunk) and EDRs (McAfee Endpoint Sec...
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Is there a way of automating the time a task , story or epic took to completed without a user added "Time Tracking' or 'Actual time' etc Instead of user manually adding the time took in a field.. C...
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One user can't @ mention (AKA "tag") other users on Jira issues. Access given at "Global Permissions", Individual projects, even tried the same level as "Jira administrator" across all proje...
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Dears, Iam creating automation to allow Jira service desk data centre edition to send assets attributes to webhook but by default it when i choose the asset filed ID to be send it send the n...
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Hola , Hay alguna forma de automatizar que cuando paso de estado por hacer a estado " programada" , lo envie directamente calendario y pregunte como un scheduled meeting ????? Mañana te...
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I tried injecting this script <style type="text/css"> button.aui-button.aui-button-primary.sd-external-submit { background-color: #d04437 </style> in the announcement banner ...
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Our onboarding process with our current tool is: 1. HR raise the onboarding ticket. Contains details of the new staff member, dates, title, department, etc 2. This then goes to the line manager, wh...
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Hi - I'm looking to get a count of the number of issues across statuses for a given project over a given time range (can be dynamic or static). Haven't really seen any widgets or JQL scripts that can...
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Hey! I am trying to configure the Jira Service Management Customer Portal (Service Desk) and have encountered a problem with a banner that contains the text “Lorem Ipsum...”. It is visible on the cu...
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We have small cloud Jira for internal sync and even I hate this product I have to use it. Now its becoming real frustrating. We did not touch anything, and I cannot close any issue. A...
Atlassian Community Events
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| July 8, 2025 4:55 AM PDT | ||
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| June 25, 2025 7:43 AM PDT |