Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello, I am testing the new feature "entitlement" where I see that I can create sub-categories such as level support, versions, contract date... I am interesting in building a dashboard with thos...
-
Regarding the Version custom drop down fields update when a new Version/Release created Description: We have different custom version fields for the issues, whenever we create a version it a...
-
Hi, I'm trying to copy an attachment to and auto-created link ticket. All my other required fields as well as auto-categorising rules are working. I have a rule to also include the attachment...
-
I would like to for an issue tobe automatically closed in the GOLIVE status if there is no feedback or response. I already created but I do not know how to test it without waiting for 14 day...
-
What is the smart value for getting the "creator" of an asset, not of an issue?
-
Hello, Our clients receive a new email everytime we add new comment to existing issue. Can we somehow change this, so clients could see also previous conversation, not just that new comment?
-
Hello. I wanted to ask a single question for which I could not find an answer. I wanted to know if it was possible to perform Assets imports of an object type and to specify in the csv file the typ...
-
My team were unable to access Jira Service Management at a little after midnight Saturday 19th October. Was there an official Maintenance Window or was there an issue. I do not recall seeing any no...
-
why does the image in canned responses become attachment? but in the comment is only image? How can I achieve in canned responses that image not become an attachment? here's I'm trying to achie...
-
Dear Team We need to Integrate jira service management with beyond trust remote support. Trying to upload app showing installation in progress. its taking too much time.
-
Hi Team, Auto close ticket if no response in 7 days and reopen if replied to close ticket within 7 days Please help anyone or share JQL script where i can directly put to execute it. Regar...
-
We have a team of 5-10 people and want to implement project management on Jira, so i want to know the data resilience that our will reside in same country or it will be placed to your locatio...
-
Hi Team, How I can close ticket if no response in 7 days and reopen closed ticket if replied within 7 day. Please support anyone on priority, i tried but still not happening. Regards Mahe...
-
Hi All, I'd like to change the default behaviour of the View Open/View Closed in Organizations view: Currently the JQL filter effectively looks for reporters in an organization. This causes us prob...
-
Is it possible somehow to notify a customer once a form is made available externally? I can not find any trigger for this action. I tried "field value changed" with open and total forms field,...
-
Hello team We are a Platinum Atlassian partner that offers integration between software, like Jira to Azure DevOps, Jira to Asana, Hubspot to Zendesk and etc... One of our customers is experien...
-
I just created a new account 2 days ago, and signed out accidentally. After attempting to get back in, it's now asking for a 2FA code. Only one problem - I intentionally never secured the account wit...
-
Hi Team, My developer will create a ticket using API in my Jira service management project; the created ticket will contain particular keyword "Request TA" in summary in a specific request type...
-
Hi All In building a dashboard, I have an underlying filter called AllTickets. This filter returns all tickets contained in a JIRA project named TVM. The project is a service desk project and has o...
-
Hello, I only want tickets shared across an organization if my client selects to share it with their organization. Currently, I have Settings > Products > Con...
-
Is it possible to pull JSM Alert data into Power BI? I have tried a couple of 3rd party apps and they pull all the ticket data but not alerts. Thank you Dave
-
Hello, I am looking to add a mandatory field that users need to fill out on the user portal only if they select a certain option. What is the best way to implement this? Thank you!
-
My team recently got JSM for the hep desk product we want whenever a ticket gets submitted through the porta an alarm get triggered and will assign the ticket to the oncall engineer and Add in the re...
-
I am unable to send or receive emails to our Jira service management mail handler, and I have also submitted two support requests to Atlassian this past week with no one reaching back. I already cont...
-
Looking to determine if a JSM query can be designed within the tool to show the # of tickets my group worked on. Create by Helpdesk and routed to my team. If my team updated the ticket If my ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 9 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 3m ago | ||
| yesterday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |