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Jira Service Management
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I am wanting to merge two Service management projects. The steps I need to perform as I understand it, begins with those below. I don't see Advanced search, so trying to enable issue Navi...
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Hello, I am looking to move my company helpdesk to Jira but we have 4 years of tickets and helpdesk articles in our current system. Is there are way I can import everything from Freshdesk into ...
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Hello! We are using JIRA as a Customer Service Desk. External users need to be invited into the project or they can Sign Up before creating the ticket via a Form. Question that has risen is tha...
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Hello Atlassian Community, Great to be part of this community! In our company, we use Jira Service Management as a Data Center, and I am an admin for several "Jira Service Desk proj...
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Hi, I've in Jira project insight custom field, including more than 100 assets/values. also I've 100 Jira projects, each project have same name of one of the existing Jira projects. EX: Insight fie...
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I am in the process of setting up a Jira Service Management instance for a client who will be sending requests to it via their own helpdesk system (Remedy). I have configured an e-mail address ...
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Hi there, We have a service desk portal setup that customer can email requests or submit requests using the portal. However, customers from the same organization cannot see each others tickets in th...
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Is there a way to use the workload balancer with the oncall schedule?
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...ser comments, goal is to show that comment as "public" for users who rasied request via JSM. -if there are attachments added or image as comments in software project, that needs to be synced too. I...
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I've been trying to follow this article: https://community.atlassian.com/t5/Jira-Service-Management-articles/Populate-a-user-picker-field-from-the-description-field/ba-p/2134905 I have not ...
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My current script isn't working at all. It doesn't even look like the behavior is being triggered. I'm attempting to make 3 fields--Supplier (10132), Live Date (10343), and MPAN/MPR (1...
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We want to create a template for our epic type issues in Jira Cloud. Specifically, in the Description field to have several headers to help drive consistency between epic creation. Is this pos...
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Good day! I am desperately trying to automate this flow: Using this smart value: {{#issue.comments}}{{body.match("((\w+\.\w+)(?=].*merge request))")}}{{/}} Sadly, I get notified that ...
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I'm using the Time to First Response gadget in one of my Jira dashboards. Occasionally, I notice that the average first response time displayed is quite high—sometimes 57 hours,...
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Hi, We have 2 JSM projects, same Agents, different Customers. Sometimes we need to show attachments of Project #1 issues to Project #2 Customers. We are trying to do the following: Create...
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I am doing an asset lookup and I want to log the attribute values. When I trigger my automation, the log shows that it was successful but all I see that is logged is Asset Information with noth...
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Is there a way to put filters on project calendars so that only specific changes/tasks are sent to the Google Calendar? I currently am able to export the calendar from JSM to Google, but it is showin...
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We have turned on Atlassian Intelligence Answers for our Service Desk portal and linked two of our knowledge spaces in Confluence. We would like to see that data that comes the usage of this AI featu...
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Can JPD be used to create tickets in JSM? My client wants the function of an SLA to track work once it is handed off from JPD.
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Hello there ! We have the following use case for Assets Custom field where we wants the "child" custom field to display all assets if no referenced object is selected. For instance, let's have a ...
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Is there anyway for us to view a customer's Requests page/summary on behalf of the customer, so we (as agents or a JSM admin) can see exactly that they see? Ultimately, without needing to get on a ph...
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Hi, I would like to turn off automatic group creation by AI Is that possible? Thank you!
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Related to these: https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/ A bit of background- I am creating a themed and toned down versi...
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Hello everyone! One question, how could I implement a smart value field, from fields created in a form, without being as custom fields in JIRA? Thank you!
Atlassian Community Events
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| Friday | ||
| July 8, 2025 6:30 PM PDT |