approves and additional participants fields

Miroslav Šestak February 27, 2025

Hello,

I have two fields on my request and I linked:
twofields.PNG

Field1 - Approvers
Field2 - Additional participants

Field1 - Requester should be able to select people from organization
Field2 - Requester should be able to type any mail address from any domain

When I go to fill request from my admin account, works without problems, and when I tried with any customer account, it loads empty field.

 

 

1 answer

0 votes
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 27, 2025

Hi @Miroslav Šestak 

What if you start typing in the fields?

Miroslav Šestak February 27, 2025

I just gives me "No options" and if I press enter or go to next field it's empty.

Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 27, 2025

Hi @Miroslav Šestak 

Have you gon over the steps outlined in this article, allow-customers-to-choose-approvers 

Be aware that the project you use is based on a company managed project, you use a team managed project.

Miroslav Šestak March 1, 2025

I tried that already, still no luck

Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 5, 2025

Hi @Miroslav Šestak 

What are the fields configurations and what are the customer permissions?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events