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JIRA Customers Notifications are randomly being turned off.

Lisa Skeet
Lisa Skeet
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February 27, 2025

 

JIRA Customers Notifications are randomly being turned off without the customer being aware of or doing it. It had been reported that Notifications are turned on again for tickets but then just turned off once more.

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Brad Day
Brad Day
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March 6, 2025

Hi Lisa, I have identified a related issue and have posted a request for support on JSDCLOUD-16111. Fingers crossed for a quick solution. 

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Cecelia Stevens
Cecelia Stevens
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May 5, 2025

Hi Brad,  I have a customer reporting this as well.  Did you get any feedback on your ticket?  Thanks! Cecelia -

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