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Jira Service Management
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Adding a specific customer to multiple organisation and raising an issue from Jira Desk Service protal ends up with having the incident linked to none Organisation is there a way to let the customer ...
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I can't seem to customize the set of fields I want associated with the various request types. Is there a particular order one must follow to create the various entities (ie. schemes, screens, e...
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Our company uses Jira service desk extensively. We are currently using Jira through cloud. Can you let us know a helpful jira plugin which will help us in translating the entire content to languages ...
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Hello, I have created 3 rules previously through our automation in JIRA Service Desk. I was trying to create a new rule and I noticed by selecting the Rule type and clicking next, nothing happ...
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Hi, We currently have x 2 Service desks that are managed by our IS team (one internal facing and another external facing). We are putting together a dashboard to display statistics separatel...
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We have seen than some of our users that are correctly set up in Confluence and are related to JIRA's groupe do not appear in Jira and do not have access to Jira. Problem is we do not want to create...
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we have a custom field which is the list of our teams. is there a way to set approver of the issue based on the chosen item of the custom field. P.S i tried automation rules, but couldn't f...
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I want to change my default email notification mail address, in JIRA Service Desk
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...My jira software users can't also see the SD Jira issues and are directed to the only public customer portal i have. I'm using Jira service desk 3.8.
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I'm using the standard Service-desk supplied workflow for " Service Desk Service Request Fulfilment" When I transition from Waiting for Support to Waiting for Customer, I get a dialog/screen th...
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Service Desk Agents added as Participants trigger SLAs as if Agents are customers. How do we stop this? Thanks! Ian
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how can I add a cancel request option so that the request created is removed from the list?
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I'm looking to find out if it's possible to custom code something that can be added to search for specific pieces of information, based on where the user is at in the page. I know the Issue Collector...
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I can do this for a single user with: { "update": { "customfield_13200": [ { "add": {"name": "username"} } ] } } and this work...
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Hi, We want to integrate jira service desk in a web page where the user login Can it be integrated without the user having to re-login in jira service desk? Best regards
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Currently we receive a notification everytime an agent creates an issue and I can't seem to find out where to configure this so that we only receive notifications on Issue Create when it is a custome...
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In our current setup, if an email comes in for an existing ticket, but the sender is not the reporter and is not a request participant, we get the error "You do not have permission to view this attac...
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Hi, I'm building request forms that we are providing via the portal to our customers to raise bugs/issues - but I cannot find a way to add the organization field to the form. It shows as av...
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Discovered the following resources, but had no luck implementing the solutions they provided to achieve the above: https://community.atlassian.com/t5/Jira-questions/JIRA-Edit-Screen-Remove-quot-Comm...
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- Customers in groups( "BBC") in "A" HelpDesk project - I'd like to give an acces for a Customer from "BBC" also, to an other HelpDesk project name "B" - But how new customer not to acces/see Proje...
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Is there way to use the Service Desk API to remove 'Customers' from a specific service desk so they can't see the tickets in that service desk anymore ? Or to disable their access to Service De...
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Hi, I have configured AD and there was no problem to login. but AD users can not login to JIRA service Desk. Local users do not have any problem to login. JIRA does not sync to AD and This er...
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...ccounts. Now, I have these Tasks and I want to provide tasks to the public, so that everyone can assign themselves as a PLAYER to that specific task. It is not necessarily the "assigning" itself b...
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I need to get the date of certain transitions in certain issues. We are currently manually going into each issue to get the dates.
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