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Jira Service Management
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When a link url is written inside a comment of a issue, by clicking on it I can go to the link. Unfortunately the link opens in the same page, thus replacing the service desk page. Apart of right-cli...
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Hey everyone!! My team has started using the Cloud version of JIRA a couple of months back. We have been extensively using it for assigning and project management. Recently I had to pull a repor...
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Hi, I'm trying to inform my customers through the Jira Service Desk Customer Portal by adding Status Reports to related Knowledge Base and sharing these reports to my customers on Portal. Bu...
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Hi, We have a problem with attachements in our Tickets. We cannot open any attachements any user was uploading. I always get the "Oops, you have found a dead link". I cannot preview or open it in Ji...
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HI All I have been put in charge with reporting on SD Stats, so still learning the ropes on how JQL works. I need to be able to generate a query that shows all cases that have been logged within the...
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We are new to JIRA Service Desk. The implementation was an on-prem server based (v 7.6.3). One issue we keep running into is... how do you know if another technician is already in an issue working on...
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Is there a way to determine which group a given request type was issued from? We have one service desk project that supports multiple applications. Each application is setup as a group. Instead of ha...
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I am trying to determine if JIRA Service Desk is a good fit for our MSP style model. We handle a niche healthcare software called Allscripts, but also handle every bit of MSP aspects for most of our ...
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...roups (group per app). We have 8-10 web apps we support and another 6 (and growing) public websites. In addition, we do mobile device management and SharePoint Online support. Our support team (on the w...
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I've been trying to create, edit and delete different projects for different testings. Now I'm having problems because I delete projects but some information is still there (workflows, fields, etc)....
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Hi all, I am currently evaluating Jira Service Desk (Cloud). At the moment, I'm trying to lock down the Change Request process. I'd like to accomplish a few things that are standard requ...
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I have an email request inbox set up on our exchange server. When sending an email to our support address, the email goes into the mailbox but JIRA Service Desk will not read the mailbox. I ha...
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I am trying to remove un-used request types from a Service Desk project and can't find a way to do so. Is there a trick to it? Or can this not be done?
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I have a server based solution using the Service Desk. There are times that a comment is added, etc. and our customers get the same email multiple times. It is not consistent so I have been unable to...
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Hi, We are just beginning to use Service Desk. We have some customers asking to see additional information on their customer portals. For instance, the agent the issue is assigned to (I believe thi...
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Hi, we've using differs states as the standard "open/close" and don't using the resolution tag. Is there a way to modify the filter "open request", "closed request"? Alternative how looks th...
387 views 1 0 Deleted user February 19, 2018 -
Hi, Problem We upgraded our JIRA and SD to the latest version 7.7.1. There was no changes to configuration nor any other settings. Before, I was able to create myself from received from my cus...
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Hi All, Can we set Due Date value automatically by Now+SLA on JSD.
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There's a few discussions around speeding up Jira/Confluence etc server installs, so thought it would be beneficial to kick start a discussion and share some learnings, and see what others had t...
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Hi Team, JIRA service desk FAQ is not responsive with mobile device. please help Link: http://support.neatideas.com.au:8080/servicedesk/customer/kb/view/950358?q=ticket&q_time=151...
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Hi, I am currently working with workflows and transitions and would like to understand how the status and transition are visible to customers in the portal. for example, I would like to the cu...
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...dding customers or allowing public self-registration. Surely there's import and sync options? https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-m...
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Hello, I use JIRA server 7.5.0, JIRA Service desk server 3.8.1, Confuence server 6.3.4. There is service desk project with linked knowledge base. Knowledge base space permissions are: anonymous - ...
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Hello. I want to install JIRA Servicedesk Server in a Windows machine. Now I am using SQL Server 2014, which is in a different machine (another ip). I think my alternatives to connect JI...
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We have all levels of users that log into our Jira Service Desk Portal. They can't be conveniently be divided into groups. Some users have just been with our organization longer and know ...
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