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SLA timer is running for closed request and closed service request is showing under open status

dayakar mareddy
dayakar mareddy
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July 30, 2018

SLA timer is running for closed request and closed service request is showing under open status

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LarryBrock
LarryBrock
Community Champion
July 30, 2018

Hello @dayakar mareddy!  It would be very beneficial if you could paste a picture of the SLA definitions you are using.  Do both of these conditions involve the same issue?

My gut feel is that this involves an empty resolution so be sure to check that.  I can help more if you can give me more background information.  Cheers!

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