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Hidden reuqest type

Florian Nock
Florian Nock July 31, 2018

Good evening,

Can I create request types that are only for internal use of the agents? This would mean that the customers won't see the hidden request types on the portal, but the agents can create a request on behalf of a client using them?

Thank you very much

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Raynard Rhodes
Raynard Rhodes
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July 31, 2018

Yes, when you create a request type do not associate it to a "group" and it'll remain hidden.

hidden.png

 

Above is hidden - internal

Below is not hidden - portal

 

 

 

nothidden.png 

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