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Jira Service Management
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We are facing with below such errors when we try to recalculate the SLA and it takes a long time to recalculate. we are using jira software 7.6.1 with jira service desk addon 3.9.2 on high...
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Along with access to the knowledge base from the customer portal, I'd like to allow each customer signed up with access to the service desk to also access a confluence page specific to their org...
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Hello, I want to kindly ask if you know about some case study focusing on the costs savings/time savings before and after implementing JIRA SD (and inheriting ITIL best practises)? I was asked to de...
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Is there a way to stop notifications going to external addresses? I can't see an obvious way to do it. At the moment notifications are sent to the reporter, the assignee and all watchers, bu...
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It looks like the Service Desk Collaborators role is not assigned access to anything, only Service Desk Team is - is that normal?
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When we add Jira users to the Service Desk Team role in a project, the user also shows up in the customers list for that project. It seems to work as a collaborator to the ticket (users can com...
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I have a strange behavior in my Jira server installation. If I create a new service desk based project, I can view the queues of the project only once. If I leave the page and come back, I get a blan...
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Hi everyone, We are interested on knowing the release date for the customer portal translation feature which is already included in Cloud. We know there is an existing add-on called Translations fo...
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Hi, We are currently using Jira Service Desk for our internal support system. We want to extend this for external use. We have discovered that you can custom security based on organisations. However...
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Hi, Is there a way to add to the People section the Share that each user have in the Portal page? Thanks a lot, Assaf
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I saw on someone's Youtube tutorial for trello that using ***(text)*** would create headers in place of cards, but it won't work when I do it. Is this still a thing? What am I doing wrong?
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As a Manager, I need to be able to raise a Service Desk request on behalf of a member of my team. for instance, if someone on my team has lost computer/server access.
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Unable to set up custom email id as the only recipient ID. Hence duplicate tickets are getting created everytime when members are mailing issues. Two id are currently configured are: 1) Cloud...
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Deal All, Want to know how to change the default Request Type for our Service Desk. We've went through the KB https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528...
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...isible internally to the agents. I want to make the attachments publicly visible to customer as well. Please let me know how this can be done during import?
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I did a test from a gmail account and CC’d another gmail address I have. The issue showed up without the CC’d recipient so I can’t add a Customer Comment that will go to both the Issuer...
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Our team is using JIRA Service Desk and it's at the latest version (3.5.0) as of this date, I've seen a post here saying that exporting customer list as .csv file became possible in July this year, y...
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Using server edition. I have worked thru these Confluence articles but no luck: https://confluence.atlassian.com/adminjiraserver071/adding-a-custom-field-802592519.html?_ga=2.207139667.1975078...
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Is there a way to do this? For example if I have a serial number that I know is 8 characters and someone needs to enter it. If they put nothing or anything but 8 characters in length it won't let you...
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I am doing issue transition through the JIRA rest API by using Basic authentication as username:password, so I want to add other username in the work log rather than admin username. Here basic a...
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Hi all, We are evaluating Jira as a possible replacement for our legacy integrated helpdesk/bug tracking/workflow system. Our customers are large corporations and most of them have m...
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Hello, How to activate the site: https://optorg.atlassian.net/. Looking forward to reading you Cordialement
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Hi Team, I would need to create a project capable to run in following way: In Request Type -Select Option A => Option B will populate accordingly => Select Option C =>...
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Hi everyone! We are trying implement the Jira Service Desk for our customer support. In fact, we already cuystomized show Priorities for request on customer page (Requests) by&n...
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In customer portal of Jira service desk ,when there is a status change for a ticket there is a message that appears.can this be customised ?
Atlassian Community Events
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| 10m ago | ||
| June 25, 2025 7:43 AM PDT | ||
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| June 6, 2025 10:03 AM PDT |